Business Analyst (Starlink) – Redmond, WA

📍 Location: Redmond, WA
🏢 Company: SpaceX
💼 Employment Type: Full-Time
🕒 Working Hours: Standard (may require overtime/weekend work)
💰 Salary Range:

Business Analyst/Level I: $75,000 – $95,000 per year
Business Analyst/Level II: $90,000 – $115,000 per year

Position Overview

SpaceX, a company focused on advancing human exploration of space, is looking for a talented Business Analyst to join the Starlink team in Redmond, WA. As part of the Starlink Customer Operations department, you’ll play a key role in analyzing data related to Starlink customers, translating insights into actionable recommendations, and improving customer experiences as well as internal operations.

In this exciting role, you’ll be involved in everything from conducting deep data analysis using SQL queries to developing dashboards that measure business performance. As a pivotal team member, you’ll also help automate processes and maintain data integrity to ensure that business operations run smoothly.

Responsibilities

📊 Data Analysis & Reporting:

Conduct in-depth analysis (SQL queries and other methods) to identify customer issues and opportunities, and provide actionable recommendations to improve outcomes.
Develop and maintain metrics and dashboards that measure operational performance and help drive business decisions.
Collaborate with cross-functional teams to answer tactical business questions using analytical frameworks.

🔧 Automation & Process Improvement:

Automate processes that mitigate risk and increase efficiencies across Starlink Customer Operations.
Work on data integrity, tool maintenance, and ensuring the quality of reporting.

💡 Training & Tool Support:

Train internal users and team leaders on dashboard functionality and tool usage.
Provide support and troubleshooting for internal users to ensure smooth operation of reporting tools.

🌍 Cross-functional Support:

Collaborate with software development teams to improve data capture and identify system improvements.
Support new market launches and larger cross-functional initiatives, ensuring alignment and efficient execution.

Basic Qualifications

🎓 Education:

Bachelor’s degree (preferred).

💻 Technical Skills:

At least 2+ years of experience in reporting and analytics, ideally within customer operations or other relevant fields such as manufacturing, quality control, supply chain management, or consulting.
1+ year of experience with SQL and creating/managing dashboards using data visualization tools like Tableau, Power BI, or Looker.

Preferred Skills & Experience

🎓 Educational Background:

Bachelor’s degree in business, supply chain, management information systems, computer science, engineering, or economics.

💻 Advanced Technical Skills:

Experience with scripting languages (e.g., Python or R).
Advanced knowledge of SQL, including complex joins, views, query optimization, and ETL development.

🚀 Experience:

Experience working in start-up or fast-paced, rapidly changing environments.
Strong project management skills with an ability to prioritize tasks effectively.
Excellent communication skills, particularly in explaining complex technical concepts to non-technical stakeholders.

Additional Requirements:

⏰ Working Hours:

Position may require long hours or weekend work to meet business needs.

✈️ Travel:

Occasional travel between SpaceX locations to support Starlink Customer Operations.

Compensation & Benefits

💰 Salary Range:

Business Analyst/Level I: $75,000 – $95,000 per year
Business Analyst/Level II: $90,000 – $115,000 per year

🎁 Additional Benefits:

Long-term incentives (company stock, stock options, or long-term cash awards).
Discretionary bonuses and access to an Employee Stock Purchase Plan.
Comprehensive medical, vision, and dental coverage.
Access to 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other perks.
Paid vacation time and holidays, plus sick leave.

How to Apply

If you have a passion for data analysis and want to help improve customer experiences at the forefront of satellite internet, apply now for the Business Analyst (Starlink) position with SpaceX.

🌟 Find similar jobs at: https://us-jobfinder.com/jobs/

SpaceX is an Equal Opportunity Employer and is committed to diversity and inclusion. Applicants will be considered without regard to race, color, religion, gender, national origin, veteran status, disability, or any other protected status.

Note: This position may require you to conform to U.S. Government export regulations. Applicants must be U.S. citizens, green card holders, or eligible for required authorizations from the U.S. Department of State.

To apply for this job please visit boards.greenhouse.io.