Call Center Administrator | Groton, CT 06340 | Apply Now!

📍 Company: Amentum
📍 Location: Groton, Connecticut, United States, 06340
📅 Employment Type: Full-Time | On-Site

🌟 About the Role

Amentum is hiring a Call Center Administrator to manage service requests and dispatch technicians at our Groton, CT facility. This role is ideal for someone with strong organizational skills, customer service expertise, and experience with CMMS systems. If you thrive in a fast-paced environment and are passionate about delivering best-in-class customer support, apply today!

📌 Key Responsibilities

✔️ Service Request Management

• Act as the primary point of contact for site-related service requests.
• Input and track requests in a Computerized Maintenance Management System (CMMS).
• Assign work orders and dispatch technicians for reactive maintenance.

✔️ Customer Communication & Coordination

• Respond to inquiries regarding work order status.
• Work with vendors to schedule external service calls.
• Ensure efficient and timely resolution of maintenance issues.

✔️ Administrative Support

• Maintain accurate records, reports, and documentation.
• Process purchasing requisitions for Maintenance, Repair, and Operations (MRO).
• Perform data entry and clerical duties as assigned.

🛠 Requirements & Qualifications

🔹 Education: High School Diploma or equivalent
🔹 Experience: At least 1 year handling incoming calls, work orders, or facility maintenance requests
🔹 Skills:

• Strong Microsoft Office proficiency (Excel, Word, Outlook)
• Excellent verbal & written communication skills
• Ability to multitask and work in a fast-paced environment
• Experience with CMMS systems (EAMS is a plus)

🔹 Physical & Special Requirements:

• Ability to lift up to 20 lbs occasionally
• Repetitive motions: bending, stooping, kneeling
• Must be a U.S. Citizen or Permanent Resident to obtain facility credentials
• Must be able to obtain a security badge for client site access

💰 Compensation & Benefits

✔️ Competitive Salary (based on experience)
✔️ Comprehensive Benefits Package
✔️ Career Growth & Training Opportunities
✔️ Monday-Friday Schedule (6:00 AM – 2:30 PM)
✔️ Supportive & Collaborative Work Environment

📝 How to Prepare Your CV for This Role

✅ Best CV Tips for Call Center Administrator Applicants:

📌 Highlight Call Center or Administrative Experience – Include roles where you managed service requests, handled customer inquiries, or worked with CMMS software.
🛠 Showcase Technical & Organizational Skills – Mention experience with data entry, Microsoft Office, and maintenance coordination.
📊 Provide Measurable Achievements – Example: “Reduced work order processing time by 20% through improved scheduling.”
🎯 Emphasize Problem-Solving Abilities – Demonstrate how you’ve resolved customer issues efficiently.
📄 Keep It Clear & Concise – Use bullet points and specific examples to stand out.

📍 Apply Now & Join the Amentum Team in Groton, CT!

📢 Apply directly at Amentum Careers: www.amentumcareers.com

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