Call Center Collector | Remote (MO & US) | Apply Now!

📍 Company: U.S. Bank
📍 Location: Remote – Missouri & United States
📅 Employment Type: Full-Time | Non-Exempt
💰 Pay Rate: $20.00 – $24.75 per hour (plus incentives)

🌟 About the Role

U.S. Bank is seeking a Call Center Customer Service Collector to assist customers with debt repayment solutions while ensuring compliance with collection policies. This role involves inbound and outbound calls, critical thinking, and problem-solving to help customers manage their financial obligations. If you thrive in a fast-paced, customer-focused environment and enjoy working remotely, this position is for you!

📌 Key Responsibilities

✔️ Customer Engagement & Collections

• Handle inbound & outbound calls to assist customers with loan payments & repayment plans.
• Educate customers on payment options and help them avoid delinquency.
• Negotiate and arrange repayment schedules in compliance with company policies.

✔️ Problem-Solving & Compliance

• Follow state & local collection laws to ensure ethical debt collection.
• Maintain accurate records and document interactions in the system.
• Provide solutions-focused customer service to enhance client retention.

✔️ Performance & Target Achievement

• Meet daily, weekly, and monthly collection goals.
• Stay updated with company policies, procedures, and financial regulations.
• Participate in ongoing training and process improvements.

🛠 Requirements & Qualifications

🔹 Education: High School Diploma or GED
🔹 Experience:

• 1+ year in collections or customer service.
• Familiarity with loan collection policies, debt collection laws, and fair debt practices is a plus.

🔹 Skills:

• Strong negotiation & communication skills.
• Problem-solving & critical thinking abilities.
• Ability to manage targets & deadlines.
• Experience with Microsoft Excel & CRM software.

🔹 Work Schedule:
📅 Monday – Saturday (7 AM – 9 PM CST, 5-day workweek including two evening shifts).

🔹 Training:
📅 4 weeks paid training (Monday – Friday, 8 AM – 5 PM CST) starting May 5th, 2025.

💰 Compensation & Benefits

✔️ Hourly Pay + Incentives (up to $24.75 per hour)
✔️ Healthcare (medical, dental, vision)
✔️ 401(k) & Employer-Funded Retirement Plan
✔️ Paid Vacation & Holidays (up to 5 weeks based on tenure)
✔️ Parental Leave & Adoption Assistance
✔️ Tuition Reimbursement
✔️ Sick & Safe Leave (up to 80 hours per year)

📝 How to Prepare Your CV for This Role

📌 Emphasize Customer Service & Collections Experience – Highlight roles involving outbound/inbound calls, debt recovery, or dispute resolution.
📊 Showcase Performance Metrics – Example: “Achieved 120% of monthly collection targets, reducing delinquencies by 30%.”
🛠 Demonstrate Technical Proficiency – List experience with dialer systems, CRM tools, and Microsoft Excel.
🎯 Mention Negotiation & Problem-Solving Skills – Employers value candidates who can resolve disputes professionally.
📄 Keep It Clear & Concise – Use bullet points and strong action verbs.

📍 Apply Now & Start Your Career with U.S. Bank!

📢 Apply directly at U.S. Bank Careers: www.usbank.com/careers

🔎 Find similar jobs at: https://us-jobfinder.com/jobs/