Call Center Representative – Boston Logan Airport

📍 Location: 15 Transportation Way, Boston, MA 02128
🏢 Company: Enterprise Mobility (Enterprise Rent-A-Car, National Car Rental, Alamo)
💼 Employment Type: Full-Time | Regular
💰 Pay Rate: $19.00 / Hour

Website: https://www.enterprisemobility.com

🚗 About Enterprise Mobility

Enterprise Mobility is the largest and fastest-growing privately owned vehicle rental and leasing company in North America. Representing trusted brands like Enterprise Rent-A-Car, National Car Rental, and Alamo, we are driven by a shared vision to become the world’s most trusted mobility provider. We pride ourselves on exceptional customer service, innovation, and creating a dynamic, inclusive workplace where individuals thrive.

📞 Position Overview

We are hiring a Customer Experience Representative (CXR) to join our Call Center Team at Boston Logan Airport. This full-time position focuses on email-based customer service for our three major brands. You will support customer rental needs, administrative tasks, and lost and found processes, while also providing backup rental support. This role is perfect for candidates who are detail-oriented, reliable, and passionate about creating great customer experiences.

🧾 Key Responsibilities

Respond to customer inquiries via email across Enterprise, National, and Alamo brands
Manage and organize Lost & Found items and handle follow-up processes
Provide support for overdue rentals, incomplete returns, and rental discrepancies
Collaborate with internal Quality Service Process (QSP) teams
Perform administrative and miscellaneous support duties as assigned
Ensure punctual attendance and maintain professional communication standards
Continuously seek improvement through training, feedback, and skill development

✅ Qualifications

Must be at least 18 years old
High school diploma or GED required
Valid U.S. driver’s license with a clean driving record
No drug/alcohol convictions in the last 5 years
Max of 2 moving violations/at-fault accidents in the past 3 years
At least 6 months of customer service experience
Must be legally authorized to work in the U.S. without sponsorship

🎁 What We Offer

Paid Time Off
Consistent 40-hour full-time work schedule
Employee Discounts on Rentals
401(k) with profit-sharing
Comprehensive Health, Dental, Vision, and Life Insurance
Training, development, and career growth opportunities

📄 CV Tips for Applicants

Emphasize your email and digital communication skills
Include metrics showing customer satisfaction or call/email volume handled
Highlight any experience with rental services, support centers, or transportation
Use action verbs like “resolved,” “managed,” “coordinated,” or “supported”
Showcase your punctuality, reliability, and attention to detail
Mention software/tools you’ve used for customer service (e.g., Zendesk, CRM platforms)

⚖️ Equal Employment Opportunity

Enterprise Mobility is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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To apply for this job please visit www.enterprisemobility.com.