Call Center Representative – Customer Service Role

📍 Location: Gainwell Technologies, Connecticut, USA
🏢 Company: Gainwell Technologies
💼 Job Type: Full-Time | Remote Work Available
💰 Salary: $29,100 – $41,600 per year + Benefits

Join Gainwell Technologies, a company dedicated to harnessing the power of technology to improve healthcare services. As a Call Center Representative, you will play an essential role in providing exceptional customer support, assisting callers with prior authorizations, service intake, placement screenings, and healthcare inquiries.

If you are a customer-focused professional with experience in a call center environment, this is your opportunity to join a team that values collaboration, innovation, and career development.

✅ Remote Work Flexibility
✅ Competitive Salary & Benefits
✅ Career Advancement Opportunities
✅ Make an Impact in Healthcare

📌 Key Responsibilities:

✔ Handle inbound customer calls professionally, ensuring prompt and friendly service.
✔ Assist callers with prior authorization inquiries, placement screenings, and service intakes while maintaining accuracy.
✔ Document call details and resolutions in the system for accurate record-keeping.
✔ Provide comprehensive support and resolve customer concerns efficiently.
✔ Use provided resources (manuals, guides, and portals) to provide accurate information.
✔ Meet performance targets and ensure compliance with SLAs.
✔ Work collaboratively with internal teams and escalate complex issues as needed.
✔ Adhere to HIPAA regulations and maintain strict confidentiality.

🎓 Qualifications & Skills:

✅ High School Diploma or GED Required
✅ 2+ Years of Experience in a Call Center or Customer Service Role
✅ Strong Problem-Solving & Analytical Skills
✅ Proficiency in Microsoft Office – Word, Excel, Outlook, and CRM Systems
✅ Excellent Communication Skills – Ability to Talk & Type Simultaneously
✅ Ability to Multitask & Work in a Fast-Paced Environment
✅ Healthcare, Insurance, Medicaid, or Claims Experience is Preferred

🌟 Why Join Gainwell Technologies?

✔ Competitive Pay + Comprehensive Benefits Package
✔ Flexible Work Arrangements – Remote or Hybrid Options
✔ Generous Vacation Policy + Paid Time Off (PTO)
✔ 401(k) Employer Match & Educational Assistance
✔ Professional Development & Leadership Training Programs
✔ Supportive & Inclusive Work Environment

At Gainwell Technologies, we are committed to building a diverse and inclusive workplace where employees feel valued and empowered. We offer a collaborative work culture and provide growth opportunities for those looking to build a successful career in customer service and healthcare technology.

💬 Employee Testimonial:
“Gainwell Technologies has given me the tools and support I need to grow in my career. I love being part of a team that is making a difference in healthcare!”

🚀 Apply Now & Start Your Career with Gainwell Technologies!

If you are passionate about customer service, problem-solving, and making an impact in healthcare, this is the perfect opportunity for you.

👉 Apply Today!

🔎 Find similar jobs at: https://us-jobfinder.com/jobs/