SPS
Client Service Associate | San Jose, CA | Apply Now!
📍 Location: San Jose, California, 95113
💰 Pay Range: $20 – $20 per hour
💼 Job Type: Full-Time
🌟 Who We Are:
SPS is a leading provider of outsourcing solutions, digital transformation, and intelligent automation services in over 22 countries worldwide. In North America, we specialize in Mailroom Management, Office Services, and Document Processing for top-tier industries such as banking, insurance, legal, higher education, advertising, and Fortune 500 companies.
As an award-winning employer, we offer employees exciting career growth opportunities, cutting-edge technology training, and a culture centered on inclusion, equity, and diversity.
📍 Company Address:
SPS North America
303 Almaden Blvd, San Jose, CA 95113
🌐 Visit Us: www.spsglobal.com
📋 Job Overview:
We are looking for a Client Service Associate to join our dynamic team in San Jose, CA. This role involves managing client records, fulfilling operational requests, cross-training in mailroom services, and ensuring outstanding customer service.
🚀 Join a fast-paced environment where you can grow, learn, and make an impact daily!
🎯 Key Responsibilities:
✅ Mailroom & Office Services
- Operate company vehicles (Cube Truck, 24-26 ft Straight Truck) to transport parcels, documents, and client materials on and off-campus. 🚛
- Pick up and deliver packages within the required timeframes, ensuring accuracy and efficiency. 📦
- Assist with processing and handling confidential client records. 🔏
- Provide copy/print services, monitor office equipment, and resolve technical issues as needed. 📑
✅ Client & Team Support
- Serve as a primary contact for client requests and service fulfillment. 📞
- Cross-train in all mailroom operations and provide backup support when required. 🔄
- Maintain accurate documentation, logs, and reports to track service efficiency. 📝
- Deliver exceptional customer service with a friendly and professional attitude. 😊
✅ Operational & Compliance Standards
- Follow safety procedures, DOT regulations, and traffic laws while operating vehicles. 🚦
- Manage supply inventory, ensuring stock levels are maintained. 📊
- Uphold security and compliance standards when handling sensitive or confidential information. 🔐
- Adhere to company policies, professional appearance standards, and workplace procedures. 👔
🎓 Qualifications & Skills:
✔️ Education & Experience
- High school diploma or equivalent required. 🎓
- 1+ year of experience in customer service, courier services, or mailroom operations preferred. 💼
- Previous experience driving vans or trucks (24’ preferred) is a plus! 🚛
✔️ Technical & Physical Requirements
- Valid California Driver’s License with a clean driving record. 🚗
- 21+ years of age to meet DOT driving requirements. 🏁
- Ability to lift and move up to 40 lbs and operate a forklift (training provided). 🔄
- Proficiency in Microsoft Office (Word, Excel, Outlook). 💻
✔️ Soft Skills & Competencies
- Strong problem-solving and multitasking abilities. 🔍
- Excellent communication and interpersonal skills. 📢
- Ability to work independently and as part of a team. 🤝
🌎 Why Join SPS?
🏆 Competitive Pay & Benefits
- 💰 Hourly Pay: $20/hr
- 🏥 Comprehensive benefits (Medical, Dental, Vision, HSA, FSA)
- 🚍 Commuter & Transit Assistance
- 🎉 Paid Time Off & Holiday Pay
- 💡 401(k) Plan with Employer Match
- 🏡 Home & Auto Insurance Discounts
- 🏋️♂️ Employee Assistance Programs & Wellness Perks
📈 Career Growth & Learning
- 🌍 Opportunities for global career advancement
- 🎓 On-the-job training & professional development programs
- 🏆 Recognition & Rewards Programs for employees
💼 Work-Life Balance & Culture
- 🌟 Diverse & inclusive work environment
- 🔄 Flexible work schedules & overtime opportunities
- 🏆 Work for a recognized leader in outsourcing solutions
📢 How to Apply?
💡 Ready to join a team that values your skills and offers room to grow? Apply today!
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