Customer Experience Associate | Paducah, KY (42001) | Apply Now!

📍 Location: Paducah, KY (42001)
💰 Salary Range: $20.00 – $22.00 per hour
📅 Application Deadline: March 28, 2025
🖥️ Work Type: Hybrid (Mix of Remote & Onsite)
⏳ Job Type: Full-time

About the Role

Are you a customer service professional with a passion for problem-solving and assisting clients? Join our team as a Customer Experience Associate in Paducah, KY. In this hybrid role, you will be the first point of contact for customers, employees, and visitors. You will handle inbound calls, manage CRM data entry, support administrative tasks, and provide an exceptional customer experience. This position is perfect for those who enjoy working in a fast-paced environment with opportunities for growth.

Key Responsibilities

✅ Answer and route customer calls & emails while providing a friendly and professional experience
✅ Handle customer inquiries and enter detailed support tickets in CRM
✅ Greet and assist visitors at the corporate headquarters
✅ Process outgoing mail and receive deliveries
✅ Update and maintain customer records in internal databases
✅ Collaborate with different departments to ensure smooth customer support operations
✅ Perform administrative support tasks such as scheduling, data entry, and document management
✅ Monitor and track customer concerns to identify common trends and suggest improvements

Qualifications & Skills

📌 Education:
✔ Required – High School Diploma or equivalent
✔ Preferred – Associate’s or Bachelor’s degree in Business, Communications, or a related field

📌 Experience:
✔ At least 1 year of customer service, administrative support, or call center experience
✔ Experience working in CRM, ticketing systems, or Microsoft Dynamics is a plus
✔ Banking or financial services experience (preferred but not required)

📌 Required Skills:

• Excellent verbal & written communication (Professional email & phone etiquette)
• Strong organizational & multitasking abilities (Ability to manage multiple calls, emails, and CRM tasks)
• Technical Proficiency – Comfortable working with MS Office (Excel, Word, Outlook)
• Problem-solving mindset – Ability to troubleshoot customer issues and escalate when necessary
• Attention to detail – Accuracy in data entry and documentation

📌 Preferred Skills:

• Experience using CRM systems like Microsoft Dynamics
• Ability to quickly learn new software & systems
• Analytical mindset to track customer support trends

Why Join Us?

🌟 Competitive Pay: $20-$22 per hour
🌟 Hybrid Work Model: Enjoy flexibility in your schedule
🌟 Comprehensive Benefits Package:

• Health Insurance (Medical, Dental, Vision)
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO) & Paid Holidays
• Opportunities for Career Growth & Development
  🌟 Engaging Work Culture: Be part of a collaborative and dynamic team

How to Stand Out with a Strong CV for This Role

1️⃣ Professional Summary – Start with a strong 2-3 sentence introduction highlighting your customer service skills, call handling experience, and ability to multitask.
2️⃣ Key Skills Section – Include skills such as CRM, call center experience, MS Office proficiency, and problem-solving abilities.
3️⃣ Experience Section – Clearly outline past roles with quantifiable achievements (e.g., “Managed 50+ daily customer inquiries with 98% satisfaction rate”).
4️⃣ Use Keywords from the Job Description – Tailor your CV to include phrases like customer support, CRM, data entry, and administrative assistance to pass ATS screenings.
5️⃣ Keep It Clean & Professional – Use a structured format, bullet points, and ensure it’s 1-2 pages for clarity.

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