Customer Service Agent at Alaska Airlines | Apply now!

Full Time

Alaska Airlines

Customer Service Agent – Alaska Airlines | Nome, AK

📍 Location: Nome Airport, Nome, Alaska
💼 Company: Alaska Airlines
🕒 Employment Type: Full-Time | Union-Represented
💵 Pay Rate: $28.48/hour

Website: http://alaskaair.jobs

🛫 Join the Frontlines of Travel at Alaska Airlines

Alaska Airlines is looking for a Customer Service Agent to join our airport operations team in Nome, Alaska. In this vital guest-facing role, you’ll help move travelers from curb to cabin by providing exceptional service in ticketing, boarding, and baggage handling.

If you’re quick-thinking, dependable, and passionate about creating remarkable guest experiences, this could be your runway to a rewarding career in aviation. In return, you’ll receive competitive pay, full benefits, flight privileges, and career development opportunities with a nationally recognized airline.

🧭 Key Responsibilities

  • Greet and assist guests with ticketing, check-in, baggage, and flight boarding

  • Perform flight preparations: manage seat assignments, meal coordination, and upgrades

  • Operate computer systems, iPads, and complete associated paperwork

  • Maintain cabin security and aircraft boarding compliance

  • Load, secure, and process passenger luggage

  • Adapt to other customer support roles as assigned

🧠 Qualifications

  • Minimum 6 months of customer service or community-facing experience

  • Typing speed of 25 WPM or higher

  • Strong communication and interpersonal skills

  • Must be at least 18 years old with a high school diploma or GED

  • Ability to lift and push/pull up to 50 lbs and perform physical duties (stooping, squatting, grasping)

  • Ability to work flexible schedules including holidays and weekends

  • Must pass airport SIDA badge requirements

  • U.S. work authorization required

  • Must participate in and complete paid training

  • Comfortable using reservation systems and learning procedures

🎯 Perks & Benefits

  • ✈️ Flight Privileges: Free stand-by travel on Alaska & Horizon Air

  • 🩺 Health Benefits: Medical, dental, vision coverage

  • 💰 401(k) Program: Generous employer match

  • 🎉 Bonuses: Quarterly and annual performance bonuses

  • 🧘 Well-being Programs: Support for mental and physical health

  • 🏖️ Time Off: Paid holidays and vacation

📝 Sign-On Bonus Breakdown:

  • $1,500 after 3 months

  • $2,500 after 6 months

  • $1,000 after 9 months
    (Available to external applicants only)

📝 CV Tips for This Role

  • ✅ Highlight any face-to-face customer service experience, especially in fast-paced environments

  • 💻 Include your typing speed and system proficiency

  • 💪 Mention physical capabilities—lifting, standing for long periods, etc.

  • 🗓 Emphasize flexible scheduling and teamwork

  • ✈️ Prior airline or airport experience is a bonus—be sure to list it

⚖️ Equal Employment Opportunity

Alaska Airlines and Horizon Air are Equal Opportunity Employers. We comply with all federal, state, and local laws regarding nondiscrimination in employment and ensure equal opportunity in every term and condition of employment. Discrimination or harassment based on race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected status is strictly prohibited.

🔒 Drug Testing & DOT Compliance

This is a safety-sensitive role regulated by the U.S. Department of Transportation (DOT). Employment is contingent upon passing pre-employment drug screening for substances including marijuana, cocaine, opioids, PCP, and amphetamines.

🔗 Find similar jobs at: https://us-jobfinder.com/jobs/

To apply for this job please visit careers.alaskaair.com.