Customer Service Representative (Dispute Resolution) – Intermediate

📍 Location: Atlanta, GA 30309
🏢 Company: Equifax
🛒 Job Function: Customer Service & Dispute Resolution
🕒 Job Type: Full-time | On-site | 5 days a week
💰 Competitive Pay + Full Benefits Package

🌍 About Equifax

At Equifax, we believe knowledge powers progress. As a global data, analytics, and technology company, we support employers, employees, financial institutions, and government agencies in making informed financial decisions.

We help people through pivotal financial moments, such as:
✔️ Applying for a mortgage 🏡
✔️ Buying a car 🚗
✔️ Securing a job 💼
✔️ Financing education 🎓

With a growth mindset and an inclusive work culture, Equifax is committed to providing career advancement, professional development, and a dynamic workplace.

📌 Job Overview

The Customer Service Representative (Dispute Resolution) – Intermediate serves as the first point of contact for consumers addressing credit report disputes, inquiries, and concerns. You will play a key role in ensuring data accuracy, educating consumers, and resolving credit-related issues to support our goal of being the most consumer-friendly Credit Reporting Agency (CRA).

💼 Be a key player in delivering best-in-class customer experiences at Equifax!

🚀 Key Responsibilities

📞 Handle inbound escalated consumer calls regarding credit reports.
📋 Investigate and resolve credit disputes, including duplicate entries, outdated records, and collection items.
📢 Provide education on credit information, credit file interpretations, and Equifax products.
🔍 Verify consumer data and ensure the accuracy of credit file information.
📂 Document all customer interactions accurately in the system.
⚖️ Meet performance metrics such as quality, productivity, and customer satisfaction.
👂 Show empathy, patience, and active listening to deliver a positive consumer experience.
🏢 Serve as a backup for Equifax’s other customer service locations when needed.
💡 Recommend improvements to customer service policies and procedures.

🎯 Qualifications & Skills

📌 Required:

✔️ High School diploma, GED, or equivalent.
✔️ Minimum of 1 year of customer service experience (phone, chat, online, or in-person).
✔️ Ability to type efficiently (minimum 20 WPM).
✔️ Availability to attend 6 weeks of fixed-schedule training.
✔️ Reliable attendance & ability to work on-site 5 days a week in Atlanta, GA.
✔️ Strong problem-solving and analytical skills.
✔️ Excellent verbal and written communication skills.
✔️ Attention to detail, with a focus on consumer privacy and data security.
✔️ Ability to remain calm, patient, and empathetic while assisting consumers.
✔️ Willingness to collaborate in a team-oriented environment.

📌 Preferred:

✔️ Previous experience in a call center or customer service role.
✔️ Experience handling sensitive consumer financial data.
✔️ Bilingual (English/Spanish) candidates are encouraged to apply.

💼 Work Environment & Expectations

✅ On-site role in Equifax’s Atlanta, GA office.
✅ Fast-paced, high-volume customer service environment.
✅ Requires handling consumer financial data with confidentiality.
✅ Strict adherence to attendance, punctuality, and work schedule.

🎁 Perks & Benefits

💰 Competitive Compensation Package.
🩺 Comprehensive Healthcare (Medical, Dental & Vision).
🏦 401(k) Matching for Retirement Savings.
🎓 Career Development & Learning Opportunities.
🏖️ Generous Paid Time Off, including:
✔️ Vacation & Sick Leave.
✔️ Paid Holidays.
✔️ Personal Days.
📞 Employee Assistance Program (EAP) for Mental Health & Wellness.

✨ Equifax is committed to supporting your career growth while ensuring your well-being!

📨 Apply Now!

🚀 Join Equifax as a Customer Service Representative – Dispute Resolution and be part of a company that empowers financial decision-making worldwide. This role offers career growth, a dynamic work environment, and a full benefits package.

📢 Find similar jobs at: https://us-jobfinder.com/jobs/

✨ Don’t miss this opportunity—apply today and power your career forward with Equifax!