Customer Service Representative III – University of Miami Health System | Medley, FL

📍 Location: Medley, FL, 33178
🏢 Company: University of Miami – UHealth Connect Department
📌 Department: UHealth Connect (Customer Service)
💼 Employment Type: Full-Time | Staff Position
💰 Pay Grade: H4

🚀 Join South Florida’s Leading University-Based Health System!

The University of Miami Health System (UHealth) is South Florida’s only university-based medical system, providing world-class healthcare fueled by cutting-edge research and medical education from the Miller School of Medicine. Our physicians specialize in over 100 disciplines, serving more than one million patients annually, and our reputation for excellence in teaching, research, and patient care is recognized worldwide.

The UHealth Connect Department is seeking a Customer Service Representative III to join our team at the Medley, FL office. In this role, you will serve as a senior-level customer service professional, handling complex inquiries, resolving issues, and supporting junior staff. If you are passionate about helping others, thrive in a fast-paced environment, and have experience in customer service, this is an exciting opportunity for you!

📞 Job Overview

As a Customer Service Representative III, you will be responsible for providing exceptional service by handling customer inquiries, complaints, service requests, and escalations. You will support and mentor junior representatives, handle more complex issues, and work closely with leadership to ensure a seamless customer experience.

📝 Key Responsibilities:

✅ Customer Interaction & Support: Respond to customer inquiries, requests for service, and complaints via phone, email, fax, and in person.
✅ Issue Resolution: Research and resolve complex and escalated customer issues, ensuring a satisfactory resolution.
✅ Documentation & Tracking: Keep detailed records of all customer interactions in the tracking system, ensuring proper follow-up.
✅ Escalation Management: Identify issues that require further investigation and escalate them to leadership when necessary.
✅ Training & Mentoring: Assist and support junior customer service representatives, helping them navigate inquiries and resolve customer concerns.
✅ Process Improvement: Provide feedback and recommendations to improve customer service operations.
✅ Confidential Information Handling: Process sensitive customer data with discretion and adherence to privacy policies.
✅ Adherence to Policies: Follow University and department-level policies and procedures, ensuring compliance.

📌 Must-Have Qualifications

🔹 Education: High School Diploma or equivalent certification required.
🔹 Experience: Minimum 2 years of experience in a customer service role.
🔹 Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM systems.
🔹 Communication Skills: Ability to communicate effectively in both verbal and written formats.
🔹 Problem-Solving Ability: Strong analytical skills with the ability to assess and resolve a variety of issues.
🔹 Leadership & Mentorship: Experience training or mentoring junior team members is a plus.
🔹 Availability: Must be able to work evenings, nights, and weekends as needed.
🔹 Confidentiality & Integrity: Ability to handle sensitive information with discretion.

📅 Work Schedule & Training

🕒 Work Hours:
✔ Includes evenings, nights, and weekends as necessary

🎓 Training & Onboarding:
✔ Hands-on training provided to ensure success in the role

🚀 Why Choose a Career at UHealth?

✔ Be Part of a Leading Academic Medical Center: UHealth is backed by the Miller School of Medicine, offering access to cutting-edge healthcare innovations.
✔ Impact Lives Daily: Play a crucial role in providing outstanding customer support to patients and healthcare professionals.
✔ Opportunities for Career Growth: We believe in developing our employees and promoting from within.
✔ Supportive & Inclusive Work Environment: We prioritize diversity, equity, and inclusion in everything we do.

🌟 Perks & Benefits!

✔ Competitive Pay & Job Stability – Be part of a well-established healthcare organization
✔ Comprehensive Benefits Package – Including medical, dental, vision, and tuition remission
✔ Career Growth & Training – Opportunities for professional development & advancement
✔ Dynamic & Inclusive Work Environment – Join a diverse team that values innovation and collaboration
✔ Meaningful Work – Play a key role in delivering exceptional patient care and customer service

📢 Apply Today & Join the UHealth Team!

Are you ready to make a difference in healthcare customer service? Take the next step in your career by joining UHealth – University of Miami Health System as a Customer Service Representative III in Medley, FL!

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