Customer Service Representative – Remote (Ohio Based)

📍 Location: Remote (Preferred within 50 miles of Columbus, OH – 43215)
🏢 Company: McKesson Corporation
🕒 Employment Type: Full-Time
💰 Salary Range: $17.63 – $29.38 per hour

🏥 About McKesson

McKesson is a Fortune 10 company and a global leader in healthcare supply chain management, community oncology, retail pharmacy, and health IT solutions. Every day, McKesson delivers products and services that make healthcare more affordable, accessible, and effective. Our culture empowers employees to innovate, grow, and improve lives—starting with their own.

🎯 Position Overview

Join Health Mart Atlas, a division of McKesson, as a Customer Service Representative where you’ll be the first point of contact for our network of independent pharmacies. In this remote role, you’ll help resolve pharmacy inquiries, manage call follow-ups, and collaborate with internal teams—all while delivering exceptional service and support.

🔑 Key Responsibilities

Inbound Communication (60%)

Respond to pharmacy inquiries via phone and email
Assist with claims adjudication, reimbursements, payments, and contract questions

Outbound Follow-Ups (30%)

Conduct calls to close open issues
Return voicemails and support call campaigns

Cross-Functional Collaboration (10%)

Liaise with departments to share contract changes, industry trends, and updates

📋 Qualifications

Minimum Requirements:

3+ years of customer service experience
High School Diploma or equivalent
Proficiency in MS Office Suite: Excel, Outlook, Teams, Word
Familiarity with tools like SAP, Verint, Cisco Finesse, Salesforce, and Workday
Strong organizational, problem-solving, and time management skills

Preferred Skills:

Prior call center or remote customer service experience
Experience as a Pharmacy Technician
Ability to work both independently and in a collaborative team environment

🕒 Schedule

Work Hours: Monday to Friday, 8:00 AM – 8:00 PM (ET)
8-hour shifts assigned based on business needs

🎁 Benefits & Compensation

Competitive base pay: $17.63 – $29.38/hr
Annual bonus and long-term incentive opportunities
Robust benefits package including health insurance, 401(k), PTO, and more
Flexible remote/hybrid work model

🧾 CV Tips for Applicants

Emphasize remote work experience or adaptability to independent roles
Highlight pharmacy tech or healthcare industry background if available
Demonstrate proficiency in CRM tools and Microsoft Office Suite
Use quantifiable examples (e.g., # of tickets handled, response time improvements)
Stress your ability to manage tasks in a high-volume, fast-paced environment

⚖️ Equal Opportunity Statement

McKesson is proud to be an Equal Opportunity Employer. We value diversity and inclusivity in the workplace and welcome applicants from all backgrounds, including veterans and individuals with disabilities. Employment decisions are made without regard to race, gender, age, religion, sexual orientation, national origin, or any other protected characteristic.

🔗 Find similar jobs at: https://us-jobfinder.com/jobs/

To apply for this job please visit careers.mckesson.com.