Customer Service Representative – C&W Services

📍 Location: Raleigh, North Carolina 27601 | Fully Remote
🏢 Company: C&W Services (Cushman & Wakefield Subsidiary)
🛒 Job Function: Customer Service & Facility Support
🕒 Job Type: Full-time | Rotational Shifts Available
💰 $19.00 per hour + Competitive Benefits

🌎 About C&W Services

C&W Services, a division of Cushman & Wakefield, is a leading facilities management company dedicated to maintaining safe, clean, and efficient workplaces. We work with some of the largest businesses across the U.S., providing exceptional service in maintenance, cleaning, and operational support.

At C&W Services, we offer remote work opportunities, a collaborative culture, and growth potential for every team member. If you are looking for a customer service role with impact, this is the job for you!

📌 Job Overview

We are hiring a Customer Service Representative to provide inbound phone and email support for facility services. In this role, you will act as the first point of contact for customers, managing service requests, troubleshooting issues, and ensuring customer satisfaction.

💼 Work remotely while supporting a fast-paced, dynamic environment with professional growth opportunities.

🚀 Key Responsibilities

📞 Respond to inbound calls and emails, assisting customers with maintenance and service inquiries.
📋 Create and manage work orders in our CMMS system, ensuring accurate documentation.
🛠️ Dispatch appropriate personnel for maintenance requests based on urgency and required skill set.
🔍 Follow up with customers to confirm issue resolution and satisfaction.
📊 Track and report service requests, ensuring efficient operations and escalation when needed.
✅ Maintain positive relationships with customers by providing professional and courteous support.
📌 Work closely with internal teams to coordinate solutions for customer requests.
💡 Identify service trends and recommend process improvements.

🎯 Qualifications & Skills

📌 Required:

✔️ High School diploma or GED.
✔️ 1+ years of customer service experience, preferably in a contract service industry.
✔️ Excellent verbal and written communication skills with a professional phone manner.
✔️ Proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.).
✔️ Ability to handle multiple tasks and remain calm under pressure.
✔️ Strong problem-solving and organizational skills.
✔️ Self-motivated with the ability to work independently.
✔️ Experience with CMMS or web-based management systems (preferred).

💼 Work Environment & Physical Requirements

✅ Fully Remote – Work from the comfort of your home!
✅ Must have a reliable internet connection and quiet workspace.
✅ Requires extended periods of sitting and working on a computer.
✅ Must be comfortable working rotational shifts, including weekends and holidays if required.

🎁 Perks & Benefits

💰 Competitive Pay ($19.00 per hour) + Benefits Package.
🏡 Fully Remote Position – No commute required!
🎓 On-the-job training & career development opportunities.
🏦 401(k) with company match + Retirement Savings Plans.
🩺 Comprehensive Health Benefits – Medical, Dental, Vision & Life Insurance.
🌴 Paid Time Off (PTO) + Paid Holidays & Leave Programs.
💸 Flexible Spending & Health Savings Accounts (FSA & HSA).

📨 Apply Now!

🚀 Ready to start a remote career in customer service? Join C&W Services as a Customer Service Representative and be part of a company that values excellence, teamwork, and growth.

📢 Find similar jobs at: https://us-jobfinder.com/jobs/

✨ Don’t miss this opportunity—apply today and start your journey with C&W Services!