Customer Service Representative – Remote (USA-Based)

Company: PayZen
📍 Location: Remote | (San Francisco HQ 94103 )
💼 Employment Type: Full-Time | Remote
💵 Compensation: $25.00 – $29.00 per hour + equity & benefits
🏢 Department: Operations
🌐 Website: www.payzen.com

Join PayZen – Empower Healthcare Access Through Financial Innovation

PayZen is transforming healthcare affordability by reimagining how patients pay for medical care. We’re tackling a real-world problem—providing flexible payment options to patients while improving operational efficiency for healthcare providers.

Backed by leading VCs like NEA, SignalFire, Viola Group, and 7Wire Ventures, we’re scaling fast and need passionate, empathetic professionals like you to join us.

We’re currently hiring Customer Service Representatives to support patients across the U.S. in navigating our platform, setting up payment plans, and delivering an outstanding support experience that builds trust and improves lives.

Key Responsibilities

As a Customer Service Representative, you will:

Serve as the voice of PayZen—engaging patients via chat, SMS, email, and phone
Support patients in setting up, managing, and understanding payment plans
Influence and educate users on the value of digital healthcare payment options
Collaborate with providers to resolve issues and ensure seamless support
Help optimize our processes by identifying opportunities for improvement
Deliver empathetic, problem-solving support that aligns with our values

Your Skills & Qualifications

✅ 3+ years of contact center or call center experience (payment servicing preferred)
✅ Passion for patient-first service and impact-driven work
✅ Strong interpersonal, communication & problem-solving abilities
✅ Comfort working remotely, with strong time management & reliability
✅ Experience collaborating with cross-functional teams
✅ Adaptable to evolving tools, schedules, and workflows

Benefits and Perks

🌍 Fully remote work culture with supportive, mission-driven teammates
💡 Opportunity to make a direct impact on patient healthcare outcomes
📈 Early-stage startup with room to grow and lead
💸 Competitive compensation: $25–$29/hr + stock options
🎯 Comprehensive health benefits, PTO, and career development
🔄 Constant learning & collaboration with seasoned healthcare and tech leaders

How to Prepare Your Resume for This Role

📝 Top CV Tips:

Emphasize your customer service or contact center background
Showcase experience with remote tools (Slack, Zoom, CRM, etc.)
Highlight your ability to problem-solve, multitask, and work independently
Mention past roles where you handled payment plans or supported healthcare clients
Use keywords like: inbound support, empathy, account resolution, digital tools, CRM

Equal Opportunity Employment Statement

PayZen is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability status, veteran status, or any legally protected status.

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.

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To apply for this job please visit payzen.com.