Customer Service Support at WEX| Apply Now!

📍 Location: WEX Inc., Portland, ME, 04101
🏢 Company: WEX Inc
🕒 Job Type: Full-Time 
💰 Pay Range: $18.00 – $24.00 per hour (based on experience, skills, and qualifications)
💰 Bonus & Commission: Eligible for quarterly or annual bonus plans (role-dependent)

At WEX Inc., we are committed to excellence in financial services and operational efficiency. We foster a collaborative, fast-paced work environment where accuracy and attention to detail are critical. If you are a highly organized, detail-oriented professional who enjoys working in a dynamic, team-based setting, we encourage you to apply!

As a Verification Associate, you will be an essential part of the Operations Team, ensuring that invoices and supporting documentation are accurate, compliant, and meet client operating standards. Your work will help maintain the asset quality of receivables within our Factoring Group. You will handle data processing, new client funding tasks, and administrative duties, all while working under the guidance of the Verification Team Lead.

This is a fantastic opportunity for individuals who are passionate about customer service, financial operations, and process optimization.

How You’ll Make an Impact

✔ Invoice Verification & Compliance: Review and verify invoices against client operating standards to ensure accuracy and compliance with established policies.
✔ Outbound Inquiries & Data Accuracy: Conduct phone calls and website lookups to confirm invoice validity and identify discrepancies.
✔ Documentation & Record-Keeping: Ensure all new debtors, errors, missing documentation, credit limit breaches, and other concerns are clearly noted and addressed.
✔ Issue Resolution & Policy Adherence: Identify any policy exceptions or material issues and escalate them to the Verification Team Leader for appropriate action.
✔ Operational & Administrative Support: Assist with data entry, invoice processing, and new client funding while ensuring adherence to internal operations procedures.
✔ Best Practices & Process Improvement: Contribute to teamwide efficiency by implementing best practices, optimizing verification processes, and improving workflow accuracy.
✔ Collaboration & Communication: Work closely with internal teams and stakeholders to ensure smooth factoring operations and a seamless customer experience.

What You’ll Bring to the Team

🔹 Attention to Detail & Accuracy: Strong ability to review invoices, identify errors, and ensure high-quality data entry.
🔹 Excellent Communication Skills: Confident in making outbound calls to verify invoices with debtors and discussing discrepancies with team members.
🔹 Data Processing Expertise: Experience working with financial documentation, invoice tracking, and operational data processing.
🔹 Understanding of Transportation & Financial Documentation: Familiarity with freight invoices, factoring processes, and financial regulations is a plus.
🔹 Strong Organizational Skills: Ability to multitask effectively in a fast-moving, team-oriented environment.
🔹 Commitment to Customer Service: Dedicated to providing excellent support and maintaining high client satisfaction.
🔹 Self-Starter Attitude: Proactive approach to work with the ability to operate independently while collaborating with the broader team.

Compensation & Benefits

💰 Pay Range: $18.00 – $24.00 per hour (based on experience, skills, and qualifications)
💰 Bonus & Commission: Eligible for quarterly or annual bonus plans (role-dependent)

At WEX Inc., we offer a comprehensive compensation and benefits package designed to support your personal and professional well-being.

Health & Wellness

✔ Medical, Dental, & Vision Insurance
✔ Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
✔ Life & Disability Insurance (Short-term & Long-term)
✔ Mental Health & Wellness Support

Financial & Career Growth

✔ 401(k) Retirement Savings Plan with Employer Match
✔ Tuition Reimbursement & Professional Development Programs
✔ Opportunities for Career Advancement & Skill Development

Work-Life Balance

✔ Generous Paid Time Off (PTO) & Paid Holidays
✔ Parental Leave & Family Support Benefits
✔ Volunteer Time Off & Community Engagement Opportunities

🔹 Note: All benefits are subject to company policies and may change over time.

Why Join WEX?

At WEX Inc., we believe in fostering a collaborative and innovative culture that drives success for both our employees and customers. We value integrity, teamwork, and continuous improvement, ensuring that every team member has the tools and opportunities they need to grow professionally.

Work Environment & Expectations

• Hybrid work model with in-office collaboration required at our Portland, ME, headquarters.
• Standard office setting with computer & phone-based responsibilities throughout the day.
• Occasional team meetings and training sessions to enhance knowledge & operational efficiency.

If you are detail-driven, thrive in a fast-paced environment, and enjoy working in a team-oriented role, we encourage you to apply!

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