Customer Support Specialist – Benefits at Rippling

📍 Location: San Francisco, CA
🏢 Company: Rippling
🕒 Job Type: Full-Time | Customer Support
💰 Pay Rate: $20 – $23 per hour + Benefits & Equity

🚀 Join Rippling – A Leader in Workforce Management Solutions!

At Rippling, we revolutionize how businesses manage HR, IT, and Finance by bringing all workforce systems together in one seamless platform. Our solutions help companies automate payroll, benefits, expenses, IT device management, and more—all in a single system.

As a Customer Support Specialist (Benefits), you will be at the forefront of helping customers navigate benefits administration, resolve product-related issues, and optimize their experience with Rippling. This role requires strong problem-solving skills, attention to detail, and a customer-first approach. If you enjoy working in a fast-paced, collaborative environment, we want you on our team!

📌 Key Responsibilities – What You’ll Be Doing

💡 Customer Support & Benefits Administration:

• Serve as a trusted advisor to customers, helping them optimize Rippling’s benefits administration features.
• Provide timely and accurate responses to inquiries regarding group health and welfare plans.
• Communicate effectively with clients and vendors about benefits policies, eligibility, and claims.

🛠 Issue Resolution & Troubleshooting:

• Take full ownership of customer issues from start to finish, ensuring a seamless support experience.
• Leverage phone, chat, email, and video conferencing to assist customers effectively.
• Identify and escalate recurring issues to the Product and Engineering teams for improvements.

🎯 Collaboration & Process Improvement:

• Work closely with internal teams to improve support workflows and enhance customer satisfaction.
• Stay up to date with U.S. healthcare processes, COBRA regulations, and flexible benefits programs.
• Provide insights on automation opportunities and feature enhancements to improve the Rippling platform.

🎓 Required Qualifications – What You’ll Need to Succeed

✔️ Minimum Qualifications:

• Proficient in English with excellent written and verbal communication skills.
• Ability to work 9:00 AM – 5:30 PM PST to support customer needs effectively.

💡 Preferred Qualifications:

• Familiarity with U.S. healthcare processes, COBRA, and flexible benefits programs.
• 3+ years of experience in a customer/client-facing role.
• Strong problem-solving skills and attention to detail.
• Excellent organizational and time-management abilities.
• Ability to adapt to changing responsibilities and deadlines in a fast-paced environment.

🎯 Why Join Rippling?

✨ Competitive Pay & Benefits: Earn $20 – $23 per hour, plus equity and performance incentives.
🏥 Comprehensive Health Benefits: Access medical, dental, and vision insurance for you and your family.
📝 Paid Time Off & Holidays: Enjoy generous vacation days, sick leave, and paid company holidays.
🚀 Career Growth & Learning: Work in a fast-growing, innovative company with endless opportunities for advancement.
🌎 Inclusive & Collaborative Culture: Rippling values diversity and fosters an inclusive, supportive work environment.
🏡 Hybrid & Remote Work Options: Work from our San Francisco office or remotely based on your location and team needs.

📢 Take the Next Step – Apply Now!

Are you ready to join a leading tech company and help businesses streamline their workforce management? Apply today and become part of the Rippling team in San Francisco, CA!

📩 How to Apply: Submit your resume and a short cover letter outlining your customer service experience, problem-solving abilities, and familiarity with benefits administration.

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