Customer Technical Support Specialist – North Charleston, SC

📍 Location: North Charleston, SC
🏢 Company: Peraton
💼 Job Type: Full-Time | IT Support | Security Operations
🕒 Shifts Available: Flexible scheduling to meet operational needs

🚀 Are you ready to support critical IT operations for national security? Peraton, a leading national security company, is seeking a Customer Technical Support Specialist to join our team in North Charleston, SC. This role plays a crucial part in supporting Transportation Security Administration (TSA) operations by ensuring seamless functionality of IT infrastructure, security equipment, and technology solutions at airports and off-site locations. If you are passionate about technology, problem-solving, and contributing to national security, we encourage you to apply!

✅ Competitive Salary & Benefits
✅ Exciting Career Growth & Training Opportunities
✅ Hands-On Experience with High-Impact IT Operations
✅ Collaborative & Fast-Paced Work Environment

📌 Key Responsibilities:

✔ Support & Troubleshoot IT Systems: Maintain and resolve issues related to Cisco switches, fiber networks, desktops, laptops, tablets, mobile devices, printers, scanners, communication devices (VoIP, desk phones, VTC), duress alarms, and TSA screening equipment (STIP).
✔ Provide Technical Assistance: Offer desk-side IT support for hardware, software, and network infrastructure, ensuring minimal disruptions to TSA operations.
✔ Coordinate Equipment Installation: Configure and deploy new IT devices, including laptops, mobile devices, printers, VTC units, and VoIP phones.
✔ Document IT Support Activities: Log technical support cases, resolutions, and system updates in the ticketing system to maintain operational efficiency.
✔ Investigate & Resolve Network Issues: Identify and troubleshoot connectivity problems impacting end-user devices, infrastructure, and screening equipment.
✔ Maintain IT Asset Inventory: Conduct regular audits of IT cabinets, equipment, and configurations, ensuring up-to-date documentation and asset tracking.
✔ Collaborate with External Vendors & Security Teams: Work alongside third-party service providers to facilitate timely repairs and upgrades.
✔ Support Security Operations & Compliance: Ensure IT activities comply with TSA security protocols and operational guidelines.
✔ Travel up to 25%: Occasional travel may be required to support TSA screening and IT operations at domestic and international locations.

🎓 Qualifications & Skills:

✅ Education & Experience:

• Bachelor’s degree & 0 years of experience OR
• Associate’s degree & 2 years of IT experience OR
• High school diploma & 4 years of relevant IT experience

✅ Technical Requirements:

• U.S. Citizenship is required – Must be able to obtain/maintain a DHS Entrance on Duty (EOD) clearance.
• Experience providing desk-side IT support.
• Proficiency in troubleshooting IT technologies (laptops, mobile devices, printers, network equipment, VoIP systems, security systems).
• Physical Requirements:
  • Walking long distances in airports (4+ hours per day).
  • Kneeling, bending, and reaching for IT equipment installations.
  • Lifting up to 40-50 lbs for IT hardware setup.
  • Pushing/pulling carts transporting IT assets.

✅ Preferred Certifications (Not Required):

• CompTIA A+ Certification
• CompTIA Network+ Certification
• Cisco & Microsoft Certifications
• ITIL4 Certification
• Experience with DHS or TSA IT environments
• Experience installing Cisco switches & fiber networking

🌟 Why Join Peraton?

✔ Work on High-Impact National Security Projects – Directly support TSA operations across U.S. airports and global locations.
✔ Competitive Salary & Benefits – Salary range $39,000 – $62,000 based on experience.
✔ Health, Dental & Vision Insurance – Comprehensive coverage for employees and dependents.
✔ 401(k) Retirement Plan – Secure your financial future with employer contributions.
✔ Paid Time Off, Sick Leave & Holidays – Maintain a healthy work-life balance.
✔ Professional Development & Certifications – Gain hands-on training and IT certifications.
✔ Collaborative Work Culture – Work with a team committed to excellence in IT security operations.

At Peraton, we specialize in national security, IT operations, and mission-critical technology solutions. Our team of experts supports essential government agencies, providing next-generation IT services that enhance security and efficiency. If you’re looking for a career where you can make a difference in national security, join us today!

💬 Employee Testimonial:
“Working at Peraton has given me the chance to develop my IT skills while supporting vital security operations. It’s fulfilling to know that my work directly impacts national safety.”

🏢 Work Environment & Physical Requirements:

✔ On-site position in North Charleston, SC – No remote work available.
✔ Active, hands-on IT support role requiring movement across airport locations.
✔ Physical requirements include lifting, bending, and extended standing periods.

🚀 Apply Now & Build Your Career in IT Support with Peraton!

If you have a passion for IT support, strong troubleshooting skills, and a commitment to security operations, this is your opportunity to join a premier team and grow your career in national security technology.

👉 Submit Your Application Today!

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