Desktop Systems Specialist – IT Support | Apply Now!

Desktop Systems Specialist

🏢 Company: Mitchell International (An Enlyte Company)
📍 Location: San Diego, CA 92123

🌟 About Mitchell International & Enlyte

Mitchell International, part of the Enlyte family of businesses (which includes Mitchell, Genex, and Coventry), is a leading provider of technology and service solutions in the Property & Casualty industry. By combining innovative technology, clinical expertise, and network solutions, we help our clients enhance customer experiences, streamline processes, and assist individuals in their recovery from challenging life events. Our team is dedicated to making a meaningful impact while offering professional growth opportunities.

🎯 The Role

We are currently seeking a Desktop Systems Specialist to join our IT End User Technology Team at our San Diego, CA office. This on-site role involves providing technical support to employees, troubleshooting IT issues, and ensuring smooth daily operations of computer systems and applications. If you are customer-focused, reliable, and eager to grow in IT support, this role is perfect for you.

🛠️ Key Responsibilities

• 🔍 Diagnose & resolve IT issues related to desktop, laptop, and network services.
• ☎️ Provide technical support via help desk for employees using local and remote network access.
• 🔄 Maintain system efficiency by imaging and deploying desktops and upgrading to Windows 10 & 11.
• 🖨️ Install & configure hardware such as printers, scanners, and peripherals.
• 📂 Document issues & solutions in the RemedyForce ticketing system.
• 🚀 Create and improve SOPs for IT processes and troubleshooting guidelines.
• 📡 Utilize remote tools such as Remote Assistance & TeamViewer to assist users.
• 🤝 Build strong relationships with users, ensuring a positive IT support experience.

👤 Qualifications & Skills

• 🎓 Education: High School Diploma or GED required; Associate/Bachelor’s degree or relevant certification preferred.
• 💻 Experience: 0-2 years in a corporate IT support role preferred.
• 🗣️ Communication: Strong verbal and written communication skills with the ability to assist both novice and experienced computer users.
• ⏳ Time Management: Ability to prioritize and resolve issues efficiently.
• 💡 Problem-Solving: Skilled in troubleshooting and diagnosing hardware/software issues.
• 🛠️ Technical Skills: Experience with HP & Dell hardware, hardware replacements (HDD, memory, keyboards, etc.), and system upgrades.
• 🎯 Reliability: Ability to work independently and within a team-oriented environment.

🎁 Benefits & Perks

• 🏥 Comprehensive health benefits (Medical, Dental, Vision, HSA/FSA options).
• 🌴 Paid time off & holidays to support work-life balance.
• 📚 Tuition reimbursement for professional development.
• 💰 401(k) plan enrollment with company contributions.
• 🚀 Career growth opportunities in a fast-paced tech environment.

💵 Compensation: The base pay for this position ranges from $20.60 – $27.28 per hour, based on experience, skills, and qualifications.

🌎 Diversity & Inclusion

Mitchell International is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workplace. If you meet some (but not all) qualifications, we encourage you to apply—we value potential and passion just as much as experience.

🚀 Ready to join our team? Apply today and start your journey with Mitchell International!

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