Enterprise Support Technician role at Meta | Apply Now!

Enterprise Support Technician – Meta

📍 Location: Burlingame, California, 94010
💵 Salary: $33.65 – $49.04 per hour + bonus, equity, and benefits
🏢 Department: Enterprise Engineering (IT)
🕘 Job Type: Full-Time | Onsite

Website: https://www.metacareers.com/

Shape the Future of Tech at Meta!

Meta’s Enterprise Solutions team is seeking a passionate Enterprise Support Technician to support critical internal services across platforms like Facebook, Instagram, WhatsApp, Threads, and AR/VR products. This is an opportunity to work at the frontline of Meta’s IT support operations, providing world-class service, troubleshooting, and support in a high-impact environment.

🛠️ Key Responsibilities

• Provide timely troubleshooting or escalation for technical issues, ensuring clear communication throughout

• Act as a primary contact at in-person Helpdesk, supporting desktops, laptops, mobile devices, and apps

• Maintain outstanding customer service and satisfaction with quick incident resolution

• Document, track, and close trouble tickets, while expanding IT knowledge base

• Support new product and service releases, staying ahead of industry trends

• Offer detailed, organized feedback for ongoing service improvement

• Promote and comply with all Meta Health and Safety policies

• Available for travel to other Meta regional offices as needed

💼 Skills & Experience Required

• 1+ years in a technical support role (corporate or retail environment)

• Hands-on experience troubleshooting Windows 11 and Mac OS X 14 systems

• Familiarity with mobile OS support: iOS and Android

• Setup and configuration of desktops, laptops, printers, phones, and peripherals

• Proficient with collaboration tools (Microsoft Office 365 and/or Google Suite)

• Experience with ticketing systems like ServiceNow, Salesforce, Remedy, or Asana

• Ability to work independently with minimal supervision

⭐ Preferred Qualifications

• Familiarity with Linux operating systems (Fedora, Ubuntu)

• Network infrastructure support experience

• Conference room AV/VC technology experience is a plus

💰 Compensation and Benefits

• Hourly Rate: $33.65 – $49.04

• Bonus + Equity Awards

• Comprehensive Benefits Package (Health, Dental, Vision, PTO)

• Career growth in a dynamic, future-forward company

🧠 CV Tips for Applicants

💡 Highlight Relevant Experience: Focus on technical support roles, troubleshooting hardware/software, or helpdesk tasks.
💡 List Specific Tools: Include experience with Windows, Mac OS, Linux, ServiceNow, O365, Google Suite, and mobile OS.
💡 Show Communication Strengths: Showcase customer service and user-support examples.
💡 Certifications: Mention any relevant certifications (CompTIA A+, Microsoft, Cisco) to stand out.

⚖️ Equal Employment Opportunity Statement

Meta is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy and reproductive health decisions), sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, political affiliation, or any other legally protected characteristics. We are committed to providing reasonable accommodations for qualified individuals with disabilities.

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