EVV Issues Focused Skills Trainer | Personal Care Program | MA | Apply Now!

📍 Locations: Norfolk, MA ● Plymouth, MA ● Worcester, MA
💼 Company: Tempus Unlimited, Inc.
🕒 Job Type: Full-Time | 35 Hours Per Week | Monday – Friday | 8:30 AM – 4:30 PM
💰 Competitive Pay + Benefits

🌟 About Tempus Unlimited, Inc.

Tempus Unlimited, Inc. is a nonprofit organization dedicated to empowering individuals with disabilities to live independently and participate fully in their communities. We provide comprehensive personal care management services that support consumers in leading self-directed lives with dignity.

As part of our Personal Care Management (PCM) team, we are seeking an Electronic Visit Verification (EVV) Issues Focused Skills Trainer to support Personal Care Assistant (PCA) consumers enrolled in EVV. This position offers a unique opportunity to work directly with consumers, surrogates, and staff to provide training, troubleshooting, and ongoing support for EVV compliance.

📝 About the Role

The EVV Issues Focused Skills Trainer plays a critical role in ensuring compliance and functionality of the Electronic Visit Verification (EVV) system used in the Personal Care Assistant (PCA) program. This position requires strong knowledge of Personal Care Management (PCM) programs and the ability to provide both in-person and telephone support to PCA consumers and surrogates.

You will be responsible for training, troubleshooting, and providing hands-on support for EVV-related issues, ensuring that consumers are successfully utilizing the system and complying with program guidelines.

🔧 Key Responsibilities:

• Provide training and continuous support for consumers and surrogates using Electronic Visit Verification (EVV).
• Monitor EVV compliance issues and report concerns to management.
• Deliver issue-focused EVV skills training within 3 business days of receiving a request.
• Assist consumers and surrogates in creating and managing emails for EVV system access.
• Educate consumers about EVV devices, vouchers, and exemption processes.
• Address issues related to:
  • Overutilization – Timesheets submitted for more hours than approved.
  • Underutilization – Timesheets submitted for fewer hours than approved.
  • No utilization – Missing timesheets for extended periods (e.g., 6 months).
  • Billing while inpatient – Ensuring compliance with PCA program rules.
  • Late timesheets – Adhering to Department of Labor payment regulations.
  • Overtime requests – Submitting requests to Optum PAU within 1 day.
• Support skills trainers and assist in enrollment and PCA hiring processes.
• Work closely with PCM management to review service quality and produce reports.
• Maintain strict confidentiality in all consumer-related matters.
• Ensure compliance with MassHealth regulations and PCA program policies.
• Report suspected incidents of abuse or neglect to the Disabled Person Protection Commission (DPPC).
• Maintain accurate progress notes, schedules, mileage reports, and expense forms.
• Perform other duties as assigned.

🎓 Qualifications & Skills

✅ Minimum Qualifications:

• High School Diploma or GED required.
• 3+ years of experience working with individuals with disabilities.
• Strong knowledge of PCA programs and Personal Care Management (PCM) services.
• Experience in skills training or education related to healthcare or social services.
• Basic computer skills (Microsoft Office, Outlook, and database navigation).
• Excellent communication, writing, and organizational skills.
• Bilingual candidates preferred (Spanish, Cantonese, Mandarin, or Russian).

📌 Preferred Qualifications:

• Familiarity with community resources and social service systems.
• Experience in consumer advocacy and independent living support.
• Strong ability to problem-solve and work independently.

💰 Compensation & Benefits

🎯 Competitive Salary Based on Experience
🚗 Mileage Reimbursement for Travel
🩺 Comprehensive Benefits Package (Medical, Dental, & Vision)
🏦 401(k) Retirement Plan
📅 Paid Time Off (PTO) & Holidays
🎓 Specialized Training Provided

📅 Work Authorization & Security Clearance

All employment offers at Tempus Unlimited, Inc. are contingent upon passing a background check. Candidates must comply with state and federal regulations related to employment in healthcare and social services.

🔹 Equal Opportunity Employer (EEO) – We foster a diverse and inclusive workplace. Reasonable accommodations are provided as needed.

📅 How to Apply:

If you are a dedicated professional passionate about supporting individuals with disabilities and have experience in PCA programs, training, and Electronic Visit Verification (EVV), we encourage you to apply today!

👉 Take the next step in your career and apply now!

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