Front Desk Agent at Ocean Key Resort Key West | Apply Now!

Front Desk Agent – Ocean Key Resort & Spa

📍 Location: Ocean Key Resort & Spa, 0 Duval Street, Key West, FL 33040
🕒 Job Type: Full-Time
💰 Pay: $18/hour + performance incentives

Website: http://www.noblehousehotels.com/

🌅 Join Our Award-Winning Resort in Key West

Ocean Key Resort & Spa, a Four Diamond award-winning destination in the heart of Key West, is currently hiring a Front Desk Agent to deliver exceptional guest service at one of Florida’s most scenic waterfront resorts. Located beside Mallory Square, our resort offers 100 luxury guest rooms, multiple dining experiences, a serene spa, and iconic sunset views.

As a Front Desk Agent, you will be the face of our guest experience—managing check-ins, check-outs, and daily guest interactions in a warm and welcoming environment.

🎯 Responsibilities 

• Greet guests and provide a smooth, friendly check-in/check-out process

• Handle guest requests and resolve concerns with hospitality-first mindset

• Maintain accurate records and manage guest accounts

• Coordinate with housekeeping and maintenance for room readiness

• Provide information about local attractions, resort amenities, and dining options

• Support a collaborative team culture to elevate the guest experience

✅ Requirements

• A positive, energetic personality with strong customer service skills

• Prior hotel front desk or hospitality experience preferred

• Ability to multitask and remain calm in a fast-paced environment

• Comfortable using reservation systems and front office software

• Strong communication skills and professional demeanor

• Must be available for flexible scheduling, including weekends and holidays

🌟 Benefits & Perks

At Ocean Key Resort & Spa, we believe in taking care of our team. We offer:

• 🏥 Comprehensive Health Package: Medical, Dental, Vision, EAP

• 💼 Supplemental Coverage: Life Insurance, AD&D, Short-Term Disability, Pet Insurance

• 💲 401(k) Plan with Company Matching

• 💵 On-Demand Pay Access (Get paid before payday!)

• 🏖️ Paid Time Off: Vacation, Sick Days, Holidays, Personal Time

• 🚗 Company-Sponsored Parking Program

• 🍽️ Team & Family Discounts on hotel stays and restaurants across Noble House properties

• 🎟️ Discount Program: Save on theme parks (Disney, Universal), concerts, sports events, and more

• 🌱 Career Growth & Recognition Programs

Some benefits are available only to full-time employees following an eligibility period.

💡 Top CV Tips for Front Desk Applicants

• Highlight customer service or hospitality experience—even if it’s from other industries

• List software skills (e.g., POS systems, hotel property management systems)

• Emphasize your ability to work flexible schedules, including weekends and holidays

• Showcase soft skills like communication, teamwork, and problem-solving

• Keep your CV concise, clear, and free of typos—presentation matters

🌍 Diversity, Equity & Inclusion

At Ocean Key Resort & Spa and Noble House Hotels & Resorts, we value individual distinction and collective soul. We celebrate diverse perspectives and foster an inclusive workplace where everyone can thrive. You are welcome to bring your true authentic self—we believe that’s where greatness begins.

We are an Equal Opportunity Employer, committed to hiring based on qualifications, merit, and business needs. Discrimination has no place here—regardless of race, color, religion, gender, identity, age, veteran status, or disability.

🔍 Find similar jobs at: https://us-jobfinder.com/jobs/