Identity Operations Specialist

📍 Location: Los Angeles, CA 90001
🕒 Job Type: Full-time
🏢 Company: Snap Inc.

About Snap Inc.

Snap Inc. is a leading technology company committed to innovation in communication through its flagship product, Snapchat. Our core products include Snapchat, Lens Studio, and Spectacles, which empower users to express themselves, stay informed, and have fun.

About the Role

We are seeking an Identity Operations Specialist to join our Customer Operations team. In this role, you will provide high-quality support to Snapchatters worldwide, ensuring their security resolving account-related issues, implementing and maintaining quality standards across operations to ensure product and service consistency and utilizing data to identify trends and insights, inform decision-making, and measure operational performance.

Responsibilities:

✔️ Respond to Snapchatter inquiries and resolve account issues.
✔️ Identify, escalate, and assist in resolving new issues, trends, and potential bugs.
✔️ Utilize customer service tools efficiently and suggest workflow improvements.
✔️ Work closely with Quality Assurance, Product, and Engineering teams to provide timely insights.

Requirements:

✔️ 1+ years of experience in a support-focused role.
✔️ Experience using Looker, Salesforce, Zendesk, JIRA, Confluence, or other ticket management systems.
✔️ Strong communication skills with attention to detail.
✔️ Passion for providing high-quality customer support.
✔️ Ability to work efficiently in a fast-paced environment.

Preferred Qualifications:

✔️ Proficiency in advanced Excel, Looker, or other analytics software.
✔️ Fluent in English.

Why Join Snap Inc.?

✨ Inclusive Culture: We celebrate diversity and provide equal opportunities to all employees.
✨ Competitive Pay: Salary range: $60,000 – $90,000 (Location-based).
✨ Comprehensive Benefits: Paid parental leave, medical coverage, mental health support & more.
✨ Growth & Innovation: Be part of a team that continuously drives innovation in the tech space.

Snap Inc.’s “Default Together” Policy

At Snap Inc., we believe in dynamic collaboration and encourage our team members to work from the office 4+ days per week to foster a strong culture and teamwork.

🔗 Apply Today!
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