IT Help Desk Technician I at Ace Electric, Inc | Apply Now!

IT Help Desk Technician I – Valdosta, GA 31601

📍 Location: Valdosta, Georgia, USA
🏢 Company: Ace Electric, Inc.
💼 Job Type: Full-Time | Onsite

Website: http://aceelectric.net

Start Your IT Career Strong with Ace Electric!

At Ace Electric, we live our mission: Identify, Hire, Train, and Retain the very best people. Since 1975, we’ve delivered top-quality electrical installations across commercial, healthcare, education, and industrial markets from our headquarters in Valdosta, Georgia.

As our business grows, we are searching for an enthusiastic IT Help Desk Technician I to provide exceptional technical support and be a vital part of our thriving IT team.

With access to Ace University, leadership training, and a commitment to your growth, this is not just a job—it’s the beginning of your long-term career.

🛠 Key Responsibilities

• Serve as the first point of contact for users seeking technical assistance via phone, email, or help desk tickets

• Troubleshoot hardware, software, and mobile devices using diagnostic techniques and effective questioning

• Remotely troubleshoot issues and guide users through solutions

• Document issues and resolutions accurately in ticketing systems

• Escalate unresolved technical issues to higher-level support personnel

• Setup, distribute, track, and disable mobile devices

• Order and distribute IT hardware and software

• Maintain follow-up with users to ensure issue resolution and collect feedback

🎓 Qualifications

• Education: High School Diploma/GED required; Bachelor’s degree preferred

• Experience: Minimum 1 year in Information Technology support or equivalent education and experience

• License: Valid state driver’s license required

• Technical Skills:

  • Proficient with Windows Server, Microsoft 365 Business, Active Directory, and backup methodologies

  • Strong understanding of computer systems, mobile devices, and related tech

  • Strong customer service attitude and professional communication skills

  • Acute attention to detail and confidentiality standards

💰 Benefits

• Health, Dental, Vision, Life, Disability, Accident, and Critical Illness Insurance

• 401(k) Retirement Plan with Match

• Access to Ace University (Skill building, Apprenticeship Program, Leadership Development)

• Career Growth and Advancement Opportunities

• Supportive and Collaborative Team Environment

🌎 Working Conditions

• Office-based, climate-controlled environment

• Frequent use of computers and telephones

• Moderate physical activities: lifting up to 30 lbs, bending, reaching, repetitive motions

• Approximately 15% travel required

💡 CV Tips for Applicants

📌 Showcase Hands-On Experience: Highlight any technical troubleshooting, IT support roles, or internships.
📌 Certifications: Mention relevant certifications like CompTIA A+ or Microsoft fundamentals.
📌 Detail Your Tools: List systems you’ve worked with (Windows Server, Office 365, Active Directory).
📌 Highlight Customer Service: Emphasize your communication skills and ability to explain solutions to users.
📌 Focus on Achievements: Example – “Resolved 50+ support tickets monthly, maintaining a 98% customer satisfaction score.”

⚖️ Equal Employment Opportunity Statement

Ace Electric, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, including veterans, individuals with disabilities, and underrepresented groups.

Applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other category protected by law.

If you require assistance during the application process due to a disability, please contact our Human Resources Department.

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