IT Support Analyst – New Haven, CT 06510

📍 Location: New Haven, Connecticut
🏢 Company: Education Industry Client
🕒 Job Type: Full-Time | Onsite
💲 Salary: $22 – $27 per hour
📌 Job ID: BBBH1681018

Website: http://www.kornferry.com

🔍 About the Role

Are you an IT professional with strong troubleshooting skills and experience supporting users in fast-paced environments? Our client in the education sector is seeking an IT Support Analyst to join their New Haven, CT office. This is a great opportunity for tech-savvy candidates eager to provide hands-on support for both hardware and software systems.

🛠️ Key Responsibilities

Manage the full desktop computing environment for assigned departments.
Create and manage organizational units in Active Directory; analyze and implement Group Policy needs.
Maintain computer software through proactive site visits and ensure all applications are current.
Track and maintain hardware/peripheral inventory; coordinate replacement and vendor purchases.
Install and troubleshoot a wide range of computing devices and peripherals.
Provide responsive technical support for systems including email, scheduling, and backup tools.
Train users on desktop equipment and software tools to increase efficiency.
Collaborate with other teams for seamless network and software integration.
Analyze and implement departmental computing solutions.
Mentor and train junior support technicians.
Complete and document technical projects, including software/hardware testing.

🧠 Required Skills

Strong knowledge of Windows, Networking, Active Directory, and Mobile Device Management.
Advanced proficiency in Windows OS, Mac OS, and Office 365.
Experience with both Apple and PC hardware, including iOS device support.
Excellent documentation skills and attention to detail.
Strong communication, interpersonal, and teamwork skills.

📄 CV Tips for Applicants

Highlight Technical Proficiencies – Showcase your experience with Windows, Mac OS, AD, O365, and mobile device management.
Quantify Your Impact – Include metrics like number of users supported or response time improvements.
Include Soft Skills – Don’t forget to highlight communication, training, and documentation experience.
Certifications Add Value – List relevant certifications such as CompTIA A+, Network+, or Microsoft certifications.
Customize for the Role – Tailor your resume to match the keywords and tasks listed in this posting.

🌈 Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and welcome applicants from all backgrounds. Employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other protected status.

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To apply for this job please visit www.aplitrak.com.