Regulatory/Cyber Risk Consultant

Company: MagMutual
Location: 🏢 Atlanta Office, GA 
Job Type: 🕒 Full-Time
Job Requisition ID: REQ#1294

Overall Responsibilities

The Regulatory/Cyber Risk Consultant at MagMutual plays a crucial role in managing regulatory and cyber risks. This position is essential for addressing complex inquiries while providing expert guidance in these critical areas. You will closely collaborate with the Customer Service team to enhance our capabilities in managing and responding to regulatory compliance and cyber risk issues. As a subject matter expert (SME), you will guide clients through emerging concerns and assist in policy management, claims management, and customer service, ensuring a comprehensive service experience for our clients.

Specific Duties

• 🤝 Client Relationship Management: Maintain collaborative, professional, and consultative relationships with MagMutual clients, offering expert guidance on risk management, regulatory compliance, patient safety, policy management, billing, claims management, and other relevant areas.
• 🧠 Subject Matter Expertise: Serve as an internal SME in regulatory and cyber risk, addressing inquiries and providing actionable advice to policyholders and internal teams.
• 📞 Exceptional Customer Service: Provide outstanding customer service by promptly addressing client inquiries, ensuring resolution, and conducting necessary follow-up activities.
• 📚 Continuous Learning and Development: Stay abreast of technical and professional developments in regulatory and cyber risk fields to provide current, innovative, and customer-focused consultation.
• 🔍 Resource Development: Develop and distribute resources on regulatory and cyber risk management to enhance the team’s knowledge base and efficiency in these areas.
• 🌐 Cross-Department Collaboration: Collaborate with other departments to deliver specialized knowledge and support, ensuring high-quality responses to regulatory and cyber inquiries.
• 🗃️ Documentation and Monitoring: Document and monitor all client interactions and services using appropriate systems to maintain comprehensive records.
• 📖 Knowledge Database Management: Assist in creating and maintaining a technical knowledge database to address common issues and questions related to regulatory and cyber risks.
• 🛡️ Internal Customer Service Champion: Serve as an internal customer service champion, ensuring clear and regular communication with key MagMutual employees regarding these critical areas.
• 📈 Strategic Alignment: Reinforce and reflect the established precepts and strategic plans of MagMutual while performing any other duties as assigned to support organizational goals.

Qualifications and Experience Required

• 🎓 Educational Background: A Bachelor’s degree in a relevant field is required; a law degree is preferred.
• 💼 Professional Experience: 3-5 years of experience in healthcare risk management, cybersecurity, regulatory law, or related fields, with a focus on healthcare or insurance.
• 💻 Technical Proficiency: Proficiency with Microsoft Office products to facilitate effective documentation and communication.
• 🗣️ Communication Skills: Strong communication skills, including verbal, written, and presentation abilities, to convey complex information effectively.
• 🌟 Interpersonal Skills: Exceptional interpersonal skills, focused on building and maintaining strong client relationships.
• 🧩 Analytical Skills: Strong analytical, problem-solving, and critical thinking skills necessary for navigating complex regulatory and cyber issues.
• 📅 Organizational Abilities: Ability to organize and prioritize tasks to meet established deadlines efficiently.
• 🤝 Team Collaboration: Capacity to work collaboratively in a team environment across multiple departments to achieve common goals.

Salary Range

The salary range for this position is $90,000 – $110,000, commensurate with experience and qualifications.

Join MagMutual

If you are passionate about regulatory and cyber risk management and want to make a significant impact in the healthcare industry, we encourage you to apply for the Regulatory/Cyber Risk Consultant position at MagMutual.

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