Relationship Banker – Customer Engagement & Financial Advisory | Bank of America – Clarksville, TN 37040

📍 Location: Bank of America, 2502 Wilma Rudolph Blvd, Clarksville, TN 37040
💼 Department: Retail Banking | Job Type: Full-Time

🌟 About Bank of America

At Bank of America, we are committed to helping individuals and businesses achieve financial success through expert guidance and responsible banking solutions. We provide a diverse and inclusive workplace where employees can thrive and grow their careers.

We are seeking a Relationship Banker at our St. Bethlehem Financial Center in Clarksville, TN (Zip Code: 37040). This role is ideal for customer-focused professionals who are passionate about delivering exceptional financial services while building long-lasting client relationships.

💡 Ready to advance your career with one of the world’s leading financial institutions?

🔎 Role Overview

As a Relationship Banker, you will be responsible for engaging clients, identifying financial solutions, and delivering a superior customer service experience. Your role will include assisting clients with everyday banking transactions, educating them on self-service options, and recommending tailored financial products to help them reach their financial goals.

📋 Key Responsibilities:

✅ Client Engagement & Relationship Management

• Actively engage with customers in the lobby and over the phone to provide personalized financial guidance.
• Educate clients on digital banking tools such as ATMs, mobile banking, and online banking platforms.
• Build strong client relationships by understanding their financial needs and offering customized solutions.

✅ Sales & Financial Advisory

• Recommend checking/savings accounts, credit cards, personal loans, and investment solutions to meet client needs.
• Conduct proactive outreach to prospective and existing customers to deepen relationships.
• Collaborate with lending, small business, and investment specialists to ensure clients receive well-rounded financial guidance.

✅ Risk Management & Compliance

• Maintain operational excellence by following security measures, bank policies, and federal regulations.
• Identify and mitigate potential fraud risks and suspicious activities.
• Accurately document customer interactions and transactions to ensure transparency.

✅ Operational & Service Excellence

• Effectively manage branch traffic, appointments, and outbound calls to enhance the customer experience.
• Stay informed about industry trends, new banking products, and digital innovations.
• Work closely with team members and specialists to achieve branch sales and service goals.

🎯 Qualifications & Skills Required:

🎓 Education: High School Diploma or GED required. A Bachelor’s or Associate’s degree in Business, Finance, or a related field is preferred.
📈 Work Experience:

• 1+ year of experience in a customer service, sales, or banking role.
• Background in a goal-oriented, commission-based sales environment is a plus.
  💼 Key Competencies:
  ✔️ Strong communication and interpersonal skills to build client trust.
  ✔️ Ability to meet and exceed sales targets while providing excellent customer service.
  ✔️ Proficiency in digital banking tools, CRM systems, and financial software.
  ✔️ Strong problem-solving and critical thinking skills to resolve client concerns.
  ✔️ Ability to work flexible hours, including weekends and extended shifts.

💰 Compensation & Benefits:

💵 Salary Range: Competitive base salary + commission incentives.
📅 Work Schedule: Full-Time, Monday – Friday (with some weekends required).
🎯 Comprehensive Benefits Package:

• Medical, Dental, and Vision Insurance.
• 401(k) Retirement Plan with Employer Matching.
• Paid Time Off (PTO) & Holidays.
• Employee Banking & Investment Discounts.
• Professional Development & Career Growth Opportunities.

⚠️ Additional Information:

🔹 Physical Requirements: Ability to stand, walk, and occasionally lift up to 50 lbs.
🔹 Equal Opportunity Employer: Bank of America is committed to diversity and inclusivity.
🔹 ADA Accommodations Available: Contact us for reasonable accommodations.

💡 Why Join Bank of America?

At Bank of America, we believe in empowering employees and supporting communities through responsible banking practices. We foster a collaborative, inclusive, and innovative workplace where team members grow, succeed, and make a lasting impact.

📢 Take the next step in your banking career and apply today!

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