Remote Call Center Representative – Full-Time

📍 Location: Ascensus, Tampa FL
🏢 Company: Ascensus
💼 Job Type: Full-Time (Temporary to Permanent)
💰 Hourly Rate: $19/hour

Ascensus is the largest independent provider of retirement and government savings services in the U.S., helping millions of Americans secure their financial future. We are looking for customer-focused professionals who take pride in delivering exceptional service. If you thrive in a team environment and want to be part of a company that values integrity and excellence, we encourage you to apply!

This is a 100% remote role with the potential for a full-time permanent position based on company needs and performance.

✅ Class Start Dates:
📅 April 2, 2025
📅 April 15, 2025

📌 Key Job Responsibilities:

✔ Handle inbound calls, emails, and chat inquiries regarding retirement savings and benefit plans.
✔ Provide accurate information and account support to participants, financial advisors, and plan administrators.
✔ Ensure compliance with plan documents, regulations, and HIPAA requirements while processing financial and non-financial transactions.
✔ Process claims, payments, and account updates in a timely and accurate manner.
✔ Assist in maintaining department service levels, quality goals, and business objectives.
✔ Offer engaging, solutions-focused customer support, anticipating client needs.
✔ Maintain confidentiality and secure sensitive customer data in compliance with company policies.
✔ Work collaboratively in a team-oriented environment with a commitment to professional growth.

⏰ Work Schedule & Training Details:

📢 Training (First 4-6 Weeks): 10:00 AM – 6:30 PM EST
📢 Available Shifts After Training (EST Time Zone):

🔹 10:00 AM – 6:30 PM
🔹 10:30 AM – 7:00 PM (Includes Shift Differential)
🔹 11:30 AM – 8:00 PM (Includes Shift Differential)

🎓 Qualifications & Requirements:

✅ High school diploma or GED (higher education preferred).
✅ 1+ year of call center or customer service experience (preferred).
✅ Proficiency in Microsoft Office, Excel, and database applications.
✅ Ability to handle high-stress situations with professionalism and accuracy.
✅ Excellent listening, verbal, and written communication skills.
✅ Detail-oriented, self-motivated, and adaptable to a fast-paced environment.
✅ Reliable high-speed internet connection (25 Mbps or higher).
✅ Dedicated distraction-free workspace for remote work.
✅ Ability to hardwire internet connection directly to a router for call center roles.

🌟 Why Join Ascensus?

At Ascensus, we believe in fostering a culture of excellence and helping people save for a better future. We operate with integrity, transparency, and inclusivity, driven by our core values:

🔹 People Matter
🔹 Quality First
🔹 Integrity Always

We offer a collaborative, remote-friendly work environment where you can grow professionally and make a meaningful impact.

🚀 Apply Today & Launch Your Customer Service Career!

If you are passionate about helping others and delivering top-notch service, we want to hear from you. Join Ascensus and be part of a company that values its employees and the clients we serve!

👉 Apply Now!

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