Sr. Customer Care Specialist | Wayne, NJ 07470 | Apply Now!

📍 Company: Valley Bank
📍 Location: Wayne, NJ, United States, 07470
📅 Employment Type: Full-Time | Non-Exempt
💰 Salary Range: $41,800 – $69,400 annually ($20.10 – $33.37 hourly)

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🌟 About the Role

Valley Bank is looking for a Sr. Customer Care Specialist to deliver exceptional customer service via phone, email, live chat, and social media. This role requires strong communication, problem-solving, and banking knowledge to assist customers with inquiries, transactions, digital banking support, and more. If you have 4+ years of high-volume call center experience and thrive in a fast-paced environment, we want to hear from you!

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📌 Key Responsibilities

✔️ Customer Service & Support

• Provide best-in-class service via multiple communication channels.
• Resolve customer inquiries regarding banking products, transactions, and account issues.
• Maintain a professional and empathetic approach to ensure customer satisfaction.

✔️ Digital Banking & Technical Assistance

• Assist customers with online banking, mobile apps, bill pay, Zelle, and card management.
• Troubleshoot technical issues and escalate unresolved cases.
• Ensure a seamless digital banking experience for customers.

✔️ Social Media Engagement & Communication

• Monitor social media inboxes to detect and respond to customer inquiries.
• Provide timely responses via direct messages, comments, and posts.
• Maintain a positive online presence and ensure compliance with brand policies.

✔️ Cross-Selling & Referrals

• Educate customers on bank products and services.
• Identify opportunities to cross-sell relevant financial solutions.

✔️ Collaboration & Process Improvement

• Participate in process improvement initiatives.
• Test new banking functionalities and provide feedback for user experience enhancements.

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🛠 Requirements & Qualifications

🔹 Education: High School Diploma or GED
🔹 Experience:

• 4+ years in a high-volume call center environment
• Teller or branch banking experience preferred
• Bilingual candidates are a plus

🔹 Skills:

• Excellent verbal & written communication
• Strong problem-solving and multitasking skills
• Proficiency in Microsoft Office & banking software
• Ability to remain calm and professional under pressure

🔹 Work Schedule:
📅 Sunday – Thursday | 11:30 AM – 8:00 PM

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💰 Compensation & Benefits

✔️ Competitive Salary (based on experience)
✔️ Comprehensive Benefits Package
✔️ Career Growth & Training Opportunities
✔️ Work in a Dynamic, Customer-Focused Team

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📝 How to Prepare Your CV for This Role

✅ Best CV Tips for Sr. Customer Care Specialist Applicants:

📌 Highlight Customer Service Experience – Emphasize call center, banking, or digital banking support roles.
🛠 Showcase Technical & Problem-Solving Skills – Mention experience with online banking systems, troubleshooting, and customer resolutions.
📊 Provide Measurable Achievements – Example: “Resolved 95% of customer inquiries on first contact, reducing escalations by 30%.”
🎯 Emphasize Social Media & Digital Support Expertise – If applicable, include experience in handling customer inquiries via live chat or social platforms.
📄 Keep It Clear & Concise – Use bullet points and strong action verbs.

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📍 Apply Now & Join the Valley Bank Team in Wayne, NJ!

📢 Apply directly at Valley Bank Careers: www.valley.com/careers

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