Technical Support Engineer at Fortinet | Apply Now!

Technical Support Engineer

🏢 Company: Fortinet
📍 Location: Atlanta, GA 30303
🗂 Category: Technical Support
📅 Job Schedule: Full-time

🌟 About Fortinet

Fortinet (NASDAQ: FTNT) is a global leader in cybersecurity, securing enterprises, service providers, and government organizations with cutting-edge protection. With over 500,000 customers worldwide, we provide seamless security across networks, cloud environments, and mobile applications. Our Fortinet Security Fabric delivers industry-leading threat protection without compromise.

🎯 The Role

Fortinet is seeking a Technical Support Engineer to join our dynamic support team at our Atlanta, GA office. In this role, you will provide exceptional web and telephone-based technical support for our Centralized Management & SOC Solutions, specifically:

• 📊 FortiAnalyzer – Centralized Logging & Reporting
• ⚙️ FortiManager – Centralized Configuration Management

You will collaborate with QA and software development teams to resolve customer issues, reproduce problems, and contribute to product enhancements. If you are technically skilled, customer-focused, and eager to grow in cybersecurity, this role is an excellent opportunity to advance your career in an innovative and fast-paced environment.

🛠️ Key Responsibilities

• 📞 Provide direct technical support via phone and web-based interactions.
• 🔍 Troubleshoot and resolve issues related to FortiAnalyzer and FortiManager.
• 📂 Collect and analyze data to recommend effective solutions.
• 📝 Document known issues in technical bulletins and knowledge base articles.
• 🔄 Replicate customer environments using lab equipment for bug identification and testing.
• 📡 Manage customer communications and expectations throughout the resolution process.
• 📚 Share expertise with peers and contribute to team knowledge transfer.

👤 Qualifications & Skills

• 🎓 Education: Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• 💻 Experience: 4+ years in technical support, preferably in networking or cybersecurity.
• 📡 Networking Knowledge: Strong understanding of TCP/IP, routing protocols, L2/L3 switches.
• 🔐 Security Expertise: Experience with firewalls, VPN gateways, and security appliances.
• 🛠️ Troubleshooting Skills: Ability to analyze complex networking issues and provide timely solutions.
• 📑 SQL Knowledge: Experience writing SQL queries and select statements.
• ☁️ Cloud & Linux: Familiarity with VM/Cloud environments, Linux administration, and troubleshooting.
• 🗣️ Communication Skills: Strong English proficiency (written & verbal) with the ability to explain technical concepts clearly.

🎁 Benefits & Perks

• 🏥 Health Benefits: Comprehensive medical, dental, and vision coverage.
• 📚 Professional Growth: Opportunities for training, certifications, and career advancement.
• 💰 401(k) & Retirement Plans: Company-matching contributions.
• 🏖️ Paid Time Off: Vacation days, sick leave, and company holidays.
• 🌎 Diverse & Inclusive Workplace: Equal opportunity employer committed to diversity and inclusion.

💵 Compensation: Salary will be based on experience, skills, and qualifications, ensuring competitive pay for top talent.

🌎 Diversity & Inclusion

Fortinet is an equal opportunity employer. We believe in fostering a diverse and inclusive work environment. If you don’t meet every requirement, we still encourage you to apply! Your unique skills and perspective could be exactly what we need.

🚀 Ready to grow your career with Fortinet? Apply now!

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