Technical Support Specialist at Assembled| Apply Now!

Technical Support Specialist

Company: Assembled
📍 Location: San Francisco, CA 94103

🌟 About Assembled

Assembled is revolutionizing the customer support industry by providing cutting-edge infrastructure for workforce management, BPO collaboration, and AI-powered issue resolution. Our solutions empower top-tier companies like CashApp, Etsy, and Robinhood to optimize their support operations, uniting in-house, outsourced, and AI-driven agents within a single operating system. Backed by $70M in funding from NEA, Emergence Capital, and Stripe, Assembled is driven by a team of industry experts passionate about problem-solving and innovation.

🎯 The Role

Assembled is expanding its Technical Support team, and we’re looking for technical generalists who thrive in customer-facing roles. As a Technical Support Specialist, you will play a pivotal role in assisting customers with our Workforce Management product via 📧 email and 💬 Slack. Your expertise will help clients navigate product functionalities, troubleshoot issues, and optimize their user experience. Additionally, you’ll contribute to internal process enhancements, collaborate with engineering to resolve technical challenges, and influence product improvements by advocating for customer needs.

🛠️ Responsibilities

✅ Deliver exceptional customer experiences by providing timely, insightful, and effective support.
✅ Become a product expert and help customers and internal teams maximize their use of Assembled.
✅ Investigate and resolve technical issues, working closely with engineering to implement fixes.
✅ Act as the voice of the customer, sharing feedback and insights to drive product enhancements.
✅ Optimize internal processes, contributing to the scalability and efficiency of our support operations.

👤 About You

• 📅 2+ years of experience in a technical customer-facing role at a SaaS company.
• Hands-on experience with 🗃️ SQL, 🔌 APIs, and 🔄 integrations to diagnose and resolve issues.
• Strong ❤️ customer empathy with the ability to engage effectively with diverse clients.
• 🧩 Technical problem-solving skills with attention to detail and the ability to troubleshoot complex issues.
• 📝 Excellent communication skills—concise, clear, and effective writing and speaking abilities.
• 📈 Growth mindset—open to learning, feedback, and adapting to new challenges.
• 🤝 Collaborative team player who thrives in a fast-paced environment.
• ⏰ Reliable and dependable, available to work 9 AM-6 PM PT with occasional holiday coverage.

🎁 Benefits & Perks

🎯 Comprehensive health benefits (medical, dental, vision).
🎉 Paid company holidays, sick leave, and unlimited PTO.
💳 Monthly stipends for professional development, wellness, commuting, and Assembled product use.
👶 Paid parental leave to support growing families.
🏢 Hybrid work model with catered lunches, snacks, and beverages at our San Francisco & New York offices.
💰 401(k) plan enrollment for long-term financial security.

🚀 Ready to join our team? Apply today and help us redefine customer support!

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