NYC Department of Housing Preservation & Development
Telecommunications Associate (Voice), Level III
🚓 Department: New York City Police Department (NYPD) – LSSD Electronics Sec/Civ
📍 Location: 50-16 59th Place, Woodside, NY 11377 (Servicing NYC – All Boroughs)
💰 Salary Range: $71,108 – $98,918 per year
🕒 Work Hours: Varies
📅 Application Deadline: Open until filled
🚔 About the NYPD
The New York City Police Department (NYPD) is committed to ensuring public safety by reducing crime, maintaining order, and fostering trust within the community. Through Neighborhood Policing, the NYPD builds relationships to effectively address concerns and enhance the quality of life in New York City.
The Telecommunications Associate (Voice), Level III, plays a critical role in emergency communication systems within NYPD’s 911 operations. This position ensures reliable, responsive, and secure telecommunications networks to support emergency response efforts.
🔧 Job Overview – Telecommunications Associate (Voice), Level III
As a Telecommunications Associate (Voice), Level III, you will be responsible for maintaining and optimizing voice communication technologies across NYC’s emergency response systems. This role involves working with:
📡 Telecommunications Networks: Telephone, radio, microwave, fiber optic, and cellular services
📊 Systems Analysis & Planning: Design, review, and implementation of telecom solutions
🚨 Emergency Communication Systems: Ensuring uninterrupted 911 operations
📋 Regulatory & Compliance Oversight: Participate in public safety change control meetings
🛠 Technical Support & Troubleshooting: Identify and resolve system issues
In this role, you will serve as an NYPD subject matter expert for the NextGen 911 Program, helping to enhance operations and improve interagency emergency response coordination.
📌 Key Responsibilities
✔️ Telecommunications System Management
- Oversee 911 voice communication systems, ensuring they are functional and efficient.
- Conduct technical evaluations of existing communication networks.
- Implement upgrades and improvements to optimize performance.
✔️ NextGen 911 Integration & Public Safety Initiatives
- Collaborate with multi-agency teams to improve emergency communication infrastructure.
- Review technical changes to minimize disruptions to emergency services.
✔️ Technical Support & Operations
- Provide expert recommendations to senior management on telecommunications best practices.
- Address service disruptions, troubleshoot technical issues, and ensure system resilience.
✔️ Regulatory Compliance & Reporting
- Ensure compliance with local, state, and federal telecom regulations.
- Maintain detailed documentation on system operations, updates, and security protocols.
🎓 Minimum Qualifications
Candidates must meet one of the following education and experience requirements:
1️⃣ Bachelor’s Degree (with 24 semester credits in telecom-related courses) + 1 year of relevant experience
2️⃣ Associate Degree (with 12 semester credits in telecom-related courses) + 2 years of relevant experience
3️⃣ High School Diploma (or equivalent) + 3 years of relevant experience
4️⃣ Equivalent combination of education & experience (including coursework in voice telecommunications, telecom technology, electronics, or physics)
Additional Requirement for Level IV Placement:
- Must have two additional years of full-time experience in telecommunications planning, management, or service.
- At least one year must be in a consultative or supervisory capacity.
✅ Preferred Skills
🔹 3+ years of full-time experience in voice telecommunications or electronics service environments
🔹 Expertise in telecommunications planning, management, or operations
🔹 Experience in public safety communication systems
🔹 Strong problem-solving & technical troubleshooting skills
🔹 Knowledge of NextGen 911, radio systems, and fiber optic networks
💼 Benefits of Working with NYPD
The City of New York offers a comprehensive benefits package, including:
🏥 Health Insurance – Coverage for employees, spouses, domestic partners, and children under 26
🦷 Union Benefits – Includes dental & vision insurance
📆 Paid Leave – Vacation, sick leave, personal days, and 11 paid holidays
👶 Parental Leave – Coverage for childbirth, adoption, and foster care
📚 Career Growth – Employee development programs and Public Service Loan Forgiveness (PSLF) eligibility
🏦 Retirement Plans – Pension benefits, IRA, 401(k), and deferred compensation options
📌 Additional Information
📝 55-a Program:
- This position is open to qualified individuals with disabilities under NYC’s 55-a Program.
- If you would like to be considered under this program, please indicate it in your cover letter.
🇺🇸 Work Authorization:
- Applicants must provide proof of identity and eligibility to work in the United States upon hire.
🏙️ Residency Requirement:
- NYC residency is required within 90 days of appointment unless eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.
📩 How to Apply?
If you are a passionate telecommunications professional with expertise in public safety communications, we encourage you to apply!
📌 Submit your application & resume before the deadline.
📧 For more information, contact NYPD Recruitment or visit the official NYC careers portal.
🚀 Advance your career in public safety telecommunications with NYPD – Apply today!
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To apply for this job please visit cityjobs.nyc.gov.