User Support Specialist – Peoria, IL 61602 | Apply Now!

📌 Company: Contact Government Services, LLC (CGS)
📍 Location: Peoria, IL 61602
💼 Employment Type: Full-Time | Mid Entry Level
🖥️ Department: IT
💰 Salary Range: $59,084.48 – $75,965.76 per year
📅 Job ID: 3081933486

🔍 Job Overview:

Contact Government Services, LLC (CGS) is seeking a highly motivated User Support Specialist to join our team in Peoria, IL (61602). In this role, you will play a key part in providing IT support, troubleshooting technical issues, managing hardware/software installations, and maintaining system efficiency. This position requires strong communication skills, customer service expertise, and hands-on IT experience. If you are passionate about government innovation and cutting-edge technology, we want to hear from you!

💼 Key Responsibilities:

✅ Provide end-user IT support, troubleshoot hardware/software issues, and resolve technical concerns.
✅ Install, configure, and maintain USAO IT systems, applications, and network infrastructure.
✅ Physically move and track IT equipment, ensuring all devices are logged and accounted for.
✅ Monitor and diagnose IT systems, proactively addressing potential performance issues.
✅ Administer user accounts, manage access controls, and maintain cybersecurity best practices.
✅ Use trouble ticketing systems to track, document, and resolve technical issues efficiently.
✅ Deliver training sessions to district users, ensuring effective use of IT systems and software.
✅ Support automated litigation systems, including database and imaging applications.

📜 Required Skills & Qualifications:

🎓 Minimum Experience: 2+ years in end-user IT support or a related role.
💾 Hands-on experience with network, telecommunications, and operating systems.
💻 Proficiency in software troubleshooting, including Windows, Microsoft Office, and enterprise applications.
📊 Experience supporting database applications, imaging tools, and litigation support software.
🔐 Strong understanding of user account management, access permissions, and security settings.
📞 Excellent communication skills, including professional phone and email etiquette.
🎤 Prior teaching/training experience in computer applications is highly preferred.
⚙️ Experience in DOJ office automation environments is a plus.
📑 Undergraduate degree is valued but not required.

🌟 Why Join CGS?

Contact Government Services, LLC (CGS) is dedicated to enhancing government operations through innovative IT solutions. We bring together skilled professionals and cutting-edge technology to solve the government’s most complex challenges. When you join CGS, you become part of a team committed to excellence, collaboration, and professional growth.

✔️ Competitive Salary & Benefits
✔️ Opportunities for Career Advancement
✔️ Work on Meaningful Government Projects

🎯 Employee Benefits:

🏥 Comprehensive Health, Dental & Vision Insurance
💼 401(k) Retirement Plan
📚 Training & Professional Development Opportunities
🏖️ Paid Time Off (PTO) & Observance of Federal Holidays
🚍 Flexible Spending Account (Health, Dependent Care & Commuter Benefits)
💡 Work with Cutting-Edge Government Technology

🏢 About Contact Government Services (CGS):

At CGS, we are committed to optimizing government efficiency through technology and world-class talent. Our goal is to simplify and enhance government operations by leveraging human, technical, and financial resources. Over the past seven years, we have built a strong reputation for honesty, professionalism, and high-quality solutions.

🔹 Equal Opportunity Employer:
CGS is an Equal Opportunity Employer and does not discriminate based on race, gender, religion, disability, veteran status, or any other legally protected status.

💼 Ready to join our team and contribute to government innovation? 🚀 Apply now!

🔗 Find similar jobs at: https://us-jobfinder.com/jobs/

🔍 Explore more job opportunities with CGS: https://cgsfederal.com/join-our-team/

📧 For inquiries, contact us at: info@cgsfederal.com