WIC Customer Service Representative

📍 Location: T.O. Vinson Health Center, DeKalb County, GA 30334
🏢 Employer: Georgia Department of Public Health (GA) | DeKalb Public Health (DKPH)
🛒 Job Function: Customer Service | WIC Program Assistance
🕒 Job Type: Full-time | Monday-Friday, 8:15 AM – 5:00 PM
💰 Salary: $31,200 Annually

🌍 About DeKalb Public Health (DKPH)

Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) is dedicated to protecting, promoting, and improving the health and well-being of all DeKalb County residents. Our vision is to create a healthier, more equitable community where all individuals have access to essential public health resources.

✔️ Passionate about serving the community?
✔️ Looking for a career with growth opportunities?
✔️ Want to make a real impact in public health?

💡 Join our team today and contribute to a healthier DeKalb!

📌 Job Overview

As a WIC Customer Service Representative, you will play a crucial role in providing exceptional support to clients seeking Women, Infants, and Children (WIC) Program benefits. This position involves scheduling appointments, verifying documents, issuing vouchers, and providing essential WIC information.

✨ Be a part of a team that ensures families receive the nutrition and resources they need!

🚀 Key Responsibilities

📆 Schedule & manage WIC appointments for clients efficiently.
📝 Verify client information & eligibility using GA Gateway, Gimms, Grits, GWIS, and WEC.
📋 Ensure accurate documentation for proof of residence, income, and identification.
📞 Answer phone calls & provide information on WIC services, hours, and eligibility.
💡 Assist clients with rights & obligations forms and voter registration applications.
📊 Update client records in GA Gateway & INSIGHT software.
🎟️ Issue WIC vouchers & educate clients on how to use them at grocery vendors.
🗂️ Maintain records & organize medical files for clinic operations.
👩‍⚕️ Refer clients to other health services when needed.
📑 Order office supplies & maintain a clean, organized work area.

🎯 Qualifications & Skills

📌 Required:

✔️ High School Diploma or GED.
✔️ 1+ year of experience in a customer service role.
✔️ Excellent communication & organizational skills.
✔️ Ability to handle confidential client information securely.
✔️ Proficiency in computer systems & data entry.
✔️ Strong problem-solving skills & attention to detail.

📌 Preferred:

✔️ Previous experience in healthcare, public assistance, or WIC programs.
✔️ Bilingual candidates (English/Spanish) are encouraged to apply.

🎁 Perks & Benefits

🎉 EXCEPTIONAL BENEFITS INCLUDE:
🎆 13 Paid Holidays + Paid Vacation & Sick Leave (3 weeks each).
🏦 Pension Plan & Employer 401K Match.
💼 Flexible Work Schedules (Monday-Friday, 8:15 AM – 5:00 PM).
🩺 Payroll Deductible Health & Flex Benefits.
🏋️ Worksite Wellness Programs & Diverse Workforce.
📈 Growth & Career Advancement Opportunities.
🏠 Hybrid Teleworking Options (after probation period, for eligible positions).

✨ Start a rewarding career with DeKalb Public Health today!

📨 Apply Now!

🚀 Join our team as a WIC Customer Service Representative and make a meaningful difference in DeKalb County!

📢 Find similar jobs at: https://us-jobfinder.com/jobs/

✨ Apply today and help improve the lives of families in our community!